Syeda Maham Dabeer

• Develop and implement quality assurance policies and procedures
• Develop and maintain quality assurance documentation, including standard operating procedures (SOPs), work instructions, and quality manuals.
• Implement quality management systems (QMS) such as ISO 9001 to ensure compliance with industry standards and regulations.
• Team lead of quality assurance professionals to ensure product quality meets or exceeds customer expectations.
• Establish quality metrics and benchmarks to measure and monitor performance.
• Collaborate with cross-functional teams, including production, engineering, and customer service, to address quality issues and drive continuous improvement.
• Investigate customer complaints and non-conformances to determine root causes and implement corrective and preventive actions.
• Develop and deliver training programs to educate employees on quality standards and best practices.
• Stay up-to-date on industry trends and regulatory requirements related to quality management.
• Use data analysis tools and techniques to track quality performance and identify opportunities for optimization.
• Communicate quality goals, progress, and initiatives to senior management and other stakeholders.
• Reviewed engineering change requests for potential impact on product quality before implementation
• Improved quality processes for increased efficiency and effectiveness
• Managed and archived quality documentation and participated in internal and external quality audits
• Assisted in selection and evaluation of vendors based on their ability to meet established quality criteria
• Evaluated quality problems and performed assessments to identify and resolve issues
• Devised specifications for processes
• Conducted periodic reviews of manufacturing processes, identifying opportunities for cost savings while maintaining strict quality standards
• Inspected products and worker progress throughout production
• Improved customer satisfaction by addressing and resolving complaints in a timely manner
• Supported company growth by ensuring adherence to industry standards, maintaining certifications, and preparing for audits
• Increased customer satisfaction through adherence to quality standards and customer requirements
• Established and tracked quality department goals and objectives
• Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production
• Organized and detail-oriented with a strong work ethic

• Evaluated components and final products against quality standards and manufacturing specifications.

• Reviewed production processes and identified potential quality issues.