MS Excell
SYED ALI TAQI RAZA
Sr. Data Analyst Supervisor
Islamabad,IS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
Languages
8
8
years of post-secondary education
5
5
years of professional experience
Work History
Sr. Data Analyst Supervisor
JOVI Technologies Pvt. Ltd
Islamabad, Punjab
04.2021 - Current
- Working as Head of Data Analyst Department.
- To verify inputted data to make sure free of mistakes.
- Analyzing business process and discrepant data scenarios.
- To perform qualitative and quantitative analysis of employees work to evaluate their performance.
- Providing technical assistance and building understanding among partners about effective use of data.
- Increased customer satisfaction by resolving Vendors issues
- Demonstrated respect, friendliness and willingness to help wherever needed
- Improved operations through consistent hard work and dedication
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees
Counter Service Manager, Apr
JS Bank Limited
Islamabad, Punjab
04.2020 - 04.2021
- Help clients to select appropriate financial products.
- Enforce corporate procedures and policies.
- Verified customer data and performed credit checks.
- Supervision of Financial transactions at high volume branch.
- Manage deposit, withdrawals, transfer and clearing.
- Identification of signature and balance information.
- Manage cash in ATM.
- Performing KYC of customers.
- Managing Branch service quality.
- Resolve customer complaints related to accounts and financials.
- Managed more than 150 customers complaints per day.
Teller Service Officer
MCB Bank Ltd.
Talagang, Punjab
10.2016 - 04.2020
- Help clients to select appropriate financial products.
- Enforce corporate procedures and policies.
- Verified customer data and performed credit checks.
- Handle financial transactions at high volume branch.
- Manage deposit, withdrawals, transfer, and clearing.
- Identification of signature and balance information
- Manage cash in ATM.
- Build maintained relationship with clients.
- Managed over 200 Transactions per day.
Education
Bachelor of Science - Geophysics
Bahria University
Islamabad 09.2011 - 08.2015
F.S.C - Pre Engineering
Fauji Foundation College
Talagang 07.2009 - 09.2011
SSC - Science
VIP Secondary School
Talagang 08.2007 - 07.2009
Skills
Data analysis and modeling
undefinedSoftware
MS Word
Outlook
Banking Software's ie CBS & T24
Timeline
Sr. Data Analyst Supervisor
JOVI Technologies Pvt. Ltd
04.2021 - Current
Counter Service Manager, Apr
JS Bank Limited
04.2020 - 04.2021
Teller Service Officer
MCB Bank Ltd.
10.2016 - 04.2020
Bachelor of Science - Geophysics
Bahria University
09.2011 - 08.2015
F.S.C - Pre Engineering
Fauji Foundation College
07.2009 - 09.2011
SSC - Science
VIP Secondary School
08.2007 - 07.2009
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