ALI BUKHARI
Gujranwala, Punjab,PB
Summary
I have six years of experience in business development, customer service, sales operations, and digital marketing. I identify growth opportunities, enhance client satisfaction, and streamline processes for efficiency. My skills in digital marketing help leverage online platforms effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Manager/Business Development Manager
Tidyers Cleaning UAE
10.2023 - Current
- Influencer Marketing
- Brand Collaboration / Compaigns
- Led growth initiatives to boost market share and streamline vendor on boarding processes.
- Crafted digital marketing strategies that increased brand visibility and enhanced client satisfaction through improved customer service.
- Designed training programs for new hires, fostering service efficiency by utilizing performance metrics for ongoing improvement.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales & Operations Manager
Urban Company UAE
05.2020 - 08.2023
- Managed sales operations to drive revenue growth, achieving significant targets through effective team leadership and strategic planning.
- Coordinated with vendors to streamline processes and ensure quality service delivery.
- Cultivated relationships with clients, fostering long-term partnerships and repeat business.
Sales Associate
Alleserv UAE
04.2019 - 04.2020
- Provided exceptional customer service and support, actively managing inbound calls and client inquiries.
- Assisted in sales initiatives, exceeding personal sales targets through effective communication and relationship-building skills.
- Remote
Education
Masters - Project Management, International Business
Superior University
02.2019
Bachelors - Electronics & Communication
University of Lahore
12.2016
Skills
- Customer Service Management
- Operations Management
- Business Development
- Digital Marketing
- Social Media Management
- Team Leadership
- I Have Superpowers
- Customer relations
- Training and mentoring
- Decision-making
- Adherence to high customer service standards
- Complaint resolution
- Conflict resolution techniques
- Conflict management
Timeline
Customer Service Manager/Business Development Manager
Tidyers Cleaning UAE
10.2023 - Current
Sales & Operations Manager
Urban Company UAE
05.2020 - 08.2023
Sales Associate
Alleserv UAE
04.2019 - 04.2020
Bachelors - Electronics & Communication
University of Lahore
Masters - Project Management, International Business
Superior University
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