ALI BUKHARI
Gujranwala, Punjab,PB
Summary
I have six years of experience in business development, customer service, sales operations, and digital marketing. I identify growth opportunities, enhance client satisfaction, and streamline processes for efficiency. My skills in digital marketing help leverage online platforms effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Manager/Business Development Manager
Tidyers Cleaning UAE
10.2023 - Current
- Influencer Marketing
- Brand Collaboration / Compaigns
- Led growth initiatives to boost market share and streamline vendor on boarding processes.
- Crafted digital marketing strategies that increased brand visibility and enhanced client satisfaction through improved customer service.
- Designed training programs for new hires, fostering service efficiency by utilizing performance metrics for ongoing improvement.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales & Operations Manager
Urban Company UAE
05.2020 - 08.2023
- Managed sales operations to drive revenue growth, achieving significant targets through effective team leadership and strategic planning.
- Coordinated with vendors to streamline processes and ensure quality service delivery.
- Cultivated relationships with clients, fostering long-term partnerships and repeat business.
Sales Associate
Alleserv UAE
04.2019 - 04.2020
- Provided exceptional customer service and support, actively managing inbound calls and client inquiries.
- Assisted in sales initiatives, exceeding personal sales targets through effective communication and relationship-building skills.
- Remote
Education
Masters - Project Management, International Business
Superior University
02.2019
Bachelors - Electronics & Communication
University of Lahore
12.2016
Skills
- Customer Service Management
- Operations Management
- Business Development
- Digital Marketing
- Social Media Management
- Team Leadership
- I Have Superpowers
- Customer relations
- Training and mentoring
- Decision-making
- Adherence to high customer service standards
- Complaint resolution
- Conflict resolution techniques
- Conflict management
Timeline
Customer Service Manager/Business Development Manager
Tidyers Cleaning UAE
10.2023 - Current
Sales & Operations Manager
Urban Company UAE
05.2020 - 08.2023
Sales Associate
Alleserv UAE
04.2019 - 04.2020
Bachelors - Electronics & Communication
University of Lahore
Masters - Project Management, International Business
Superior University
Similar Profiles
Ghulam MujtabaGhulam Mujtaba
Housekeeping Cleaner at cleaning company UAEHousekeeping Cleaner at cleaning company UAE
adel elnaggaradel elnaggar
consultant -A- psychiatrist, EHS UAE at EHS UAE - ministry of Health UAEconsultant -A- psychiatrist, EHS UAE at EHS UAE - ministry of Health UAE
Pyae OO MayPyae OO May
Call Center Executive at NMC Healthcare - UAECall Center Executive at NMC Healthcare - UAE
Muhammad Haris QureshiMuhammad Haris Qureshi
Senior Graphic Designer at Alpha and Omega TechnologiesSenior Graphic Designer at Alpha and Omega Technologies
Mohid KhanMohid Khan
Customer Support Shift Manager at DeelCustomer Support Shift Manager at Deel