I am a results-driven professional with over 5 years of experience in business development and operations. I hold a solid foundation in Zoology (Hons) and am now seeking a challenging role where I can apply my expertise in strategic planning, relationship building, and operational optimization to drive organizational growth and success. I am committed to utilizing my analytical and problem-solving skills to contribute to a dynamic team and make a meaningful impact in the ever-evolving business landscape.
1. Process management: Designing, implementing, and optimizing business processes to achieve operational excellence.
2. Team management: Supervising and developing teams to ensure they have the necessary skills, resources, and support to meet operational goals.
3. Performance monitoring: Tracking key performance indicators (KPIs) and metrics to measure operational success and identify areas for improvement.
4. Risk management: Identifying and mitigating operational risks to minimize their impact on the business.
5. Supply chain management: Overseeing the flow of goods, services, and information from raw materials to end customers.
1. Responding to customer inquiries: Addressing customer questions, concerns, and feedback via various channels (phone, email, chat.
2. Resolving issues: Troubleshooting and resolving customer complaints, problems, or concerns in a timely and professional manner.
3. Product/service knowledge: Having in-depth knowledge of the company's products or services to provide accurate information and solutions.
4. Communication skills: Possessing excellent verbal and written communication skills to effectively interact with customers.
5. Problem-solving skills: Ability to analyze issues, identify solutions, and implement them.
Account development