Syed Abdul Ahad Ali Shah
Summary
Resourceful manager with 5+ years of experience in developing specific and measurable goals, implementing improvements, and setting high standards to consistently enhance quality and eliminate errors. Skilled in hiring top talent and providing expert staffing support to maintain organizational goals. Proactively coordinates and executes successful administrative strategies to achieve business objectives. Takes initiative to provide quality-related standard operating procedure (SOP) training and ensures strict procedural adherence.
Overview
6
6
years of professional experience
Work History
Quality Manager
Lead Incorporation
01.2024 - Current
- Established and upheld high standards of CRM for Lead Incorporation (Pakistan's First Airbnb Co-Hosting Service) promoting superior customer service to our guests and exceptional assistance to our clients Internationally in terms of short term rental property management.
- Streamline communications with clients by identifying areas for improvement and implementing corrective actions.
- Stimulate employee engagement, loyalty, and commitment to values and culture of company, resulting increase in retention rate.
- Oversee payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Facilitate cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Update quality control standards, methods, and procedures to meet compliance requirements.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
Sales Affiliate
Zameen.com
06.2023 - 12.2023
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
Property Investment Consultant
Salam Marketing
03.2021 - 06.2022
- Conducted market research to identify emerging trends and consumer preferences, providing valuable insights for Real Estate development
- Collaborated with teams to create effective sales deals, presentations, and promotional materials for our Investors.
- Promoted a high-performance team culture through effective communication, training programs, and ongoing professional development initiatives as well as handled administrative tasks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Sales Consultant
Property Dera
01.2019 - 11.2020
- Navigated Client expectations, market realities, negotiation complexities, aiding clients in finding their dream homes proved to be rewarding.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Education
Bachelor of Business Administration - HR
UNIVERSITY OF CENTRAL PUNJAB
Lahore07.2024
Fsc / Pre - Engineering -
FAZAIA DEGREE COLLEGE
Peshawar Cantt, Khyber Pakhtunkhwa, Pakistan05.2018
Matriculation - Computer Science
ARMY BURN HALL COLLEGE
Abbottabad, Khyber Pakhtunkhwa, Pakistan08.2016
Skills
- Internal Auditing
- Public Relations
- Team Development
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Project Planning
- Performance Tracking and Evaluation
- Key stakeholder relationship building
Timeline
Quality Manager
Lead Incorporation
01.2024 - Current
Sales Affiliate
Zameen.com
06.2023 - 12.2023
Property Investment Consultant
Salam Marketing
03.2021 - 06.2022
Sales Consultant
Property Dera
01.2019 - 11.2020
Bachelor of Business Administration - HR
UNIVERSITY OF CENTRAL PUNJAB
Fsc / Pre - Engineering -
FAZAIA DEGREE COLLEGE
Matriculation - Computer Science
ARMY BURN HALL COLLEGE
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