Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Syed Abdul Majid

Lahore, Punjab

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Deputy Director of Delivery

Netsol Technologies
01.2022 - Current

Managed the delivery of multiple software development projects, resulting in an average 20% increase in client satisfaction ratings.

  • Has developed and implemented project plans, timelines, and budgets, resulting in on-time and on-budget project delivery.
  • Led team of developers, QA analysts, and project managers, ensuring high-quality delivery and effective communication.
  • Collaborated with clients to identify requirements, manage expectations, and resolve issues, improving client relationships.
  • Improved coordination and communications across the organization to increase operational efficiency.
  • Determined agenda, developed plans, and oversaw implementation of programs and updates.

Pr System Analyst

Netsol Technologies
04.2008 - 12.2021
  • Examine and evaluate current systems.
  • Identify system requirements.
  • Liaise with users to track additional requirements and features.
  • Document interfaces between new and legacy systems.
  • Collaborate with IT team and developers to produce new systems.
  • Validate changes by testing programs.
  • Train users on the new operation systems and provide support.
  • Ensure deadline and budget requirements are met.
  • Stay up-to-date with current technologies and technical developments.

Education

Bachelor of Science - Computer Science

University of Punjab
Lahore, Punjab, Pakistan
09.2004

Skills

  • System Architecture
  • Project Delivery
  • Technical Solution Design
  • Strategic Management
  • New Product Rollout
  • Leadership
  • Team Building
  • Engineering Management
  • Human Resources oversight
  • Department Oversight
  • Staff Scheduling
  • Performance Assessment
  • Sales Promotion
  • Decision making
  • Team Leadership
  • Cost Reduction
  • Employee Motivation
  • Goal Setting
  • Verbal and written communication
  • Administrative Management

Accomplishments

  • Managed customer complaints and resolved disputes in a timely manner, which improved customer satisfaction by 30% in just 2 months.
  • Hit and exceeded department KPIs by 20% for 5 months in a row.
  • Reduced data processing time by 50% by building a new cloud data infrastructure.
  • Implemented a bi-weekly meeting with 9 other department heads to discuss goals, updates, and challenges, increasing productivity across departments by 20% year over year.

Timeline

Deputy Director of Delivery

Netsol Technologies
01.2022 - Current

Pr System Analyst

Netsol Technologies
04.2008 - 12.2021

Bachelor of Science - Computer Science

University of Punjab
Syed Abdul Majid