Syed Abdul Dayan

• Identified new and more cost-effective suppliers through constant involvement in market by attending and arranging product exhibition events and meticulously, scrutinizing the suppliers' credentials before onboarding into the ERP/CRM.
• Prudently analyzing the quotations against the RFQs' and opting the credible vendors to further negotiate the prices, terms and conditions that streamlined supply chain and procurement operations along with estimated slash in costs of 8%.
• Continuously monitoring inventory levels and effectively collaborating with the material management department to proactively plan, forecast, and replenish the depleting goods, thereby preventing stock outs, shortages 2 times faster. Moreover, reducing holding and ordering costs up to 5%.
• Solved queries of stakeholders about payments, order delivery, lead time, order fulfillments that established a prolonged liaison between end users and suppliers.
• Ensured that suppliers followed all the SOPs, including item handling, temperature control, packaging, and appropriate logistics

Key Achievements

• Accumulated a pool of 1000 suppliers from various domains and maintained accurate recordkeeping.
• Conducting quarterly evaluations of all suppliers which resulted in 90% of the estimated suppliers meeting 100% of their KPIs.

• Educated prospective clients about bank's products and services, including loans, saving accounts, term deposits, auto insurance, mortgage, and life insurance that proliferated the bank deposit by 10% and maximize the profits.
• Successfully cross-sold and up-sold a range of asset and liability products to existing clients, along with providing customized financial plans to help clients achieve their financial objectives, resulting in the achievement of 100% of sales targets.
• Provided exquisite customer services that improvised customer retention rate by 85%. As well as managing operational tasks and leveraging my expertise in one of the most widely used banking software, T24.

Key Achievements

• Opened a total of 250 A/Cs (Current & Savings), achieving the highest number, with an average of 8 accounts per day.

• Swiftly processed gold loans, car finance, and solar finance to facilitate the customers till the disbursement of funds without any impediments.
• Actively involved with the operations team to expedite the case into CRM. Thereby, achieving a turnaround time up to 90%.
• Enthusiastically participated in various banking product marketing campaigns across various social media platforms and in person, capturing the attention of potential customers.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Key Achievements

• Processed a gold loan 3 times faster than usual pace without any hindrance.

• Coached employees through day-to-day work and complex problems pertaining to bespoke loan schemes tailored by government, specifically for women and individuals with disabilities.
• Gathered and organized relevant materials, such as checklists, annexes, information, forms, and news, to support the operations and the Business Development Officer (BDO), Relationship Manager (RM), Customer Service Representative (CSR), and Customer Service Associate (CSA) for efficient working.
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Key Achievements

• I designed a flowchart for the Naya-Aghaz and Khud-Mukhtar projects, detailing the entire process flow with information arranged in sequential order.