Summary
Work History
Education
Skills
Timeline
Generic
Syeda Mehwish Waheed

Syeda Mehwish Waheed

Customer Service
Karachi,Ho No 568 Area C1 Near Rizwan Sweet Landhi No 2

Summary

Dynamic customer service professional with a proven track record at TCS Courier Company, excelling in complaint resolution and active listening. Enhanced customer loyalty through empathetic interactions and effective problem-solving. Skilled in CRM and adept at managing high-stress situations, ensuring exceptional service delivery and fostering strong customer relationships.

Work History

Customer Service Representative

TCS Courier Campany
2023 - 2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Teaching Instructor

The Smart School
2022 - 2023
  • Enhanced student retention by implementing engaging activities and diverse teaching techniques.
  • Established positive relationships with parents and guardians, fostering open communication regarding student progress.
  • Collaborated with colleagues to develop cross-curricular projects, providing students with a holistic learning experience.
  • Adapted lessons to accommodate diverse learning styles, creating inclusive environments that met the needs of all students regardless of ability level or background knowledge.

Education

Matric Certificate

SMPS School
Karachi

Intermediate - Commerce

Government Degree Girls College
Karachi
01.2022

BBA - Business Administration

Indus University
Karachi

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Complaint resolution

Time management

Call center experience

Customer relations

Problem resolution

Scheduling

Information security

Complaint handling

Customer relationship management (CRM)

Product and service solutions

Coordination

Order processing

Delivery scheduling

Timeline

Customer Service Representative

TCS Courier Campany
2023 - 2025

Teaching Instructor

The Smart School
2022 - 2023

Matric Certificate

SMPS School

Intermediate - Commerce

Government Degree Girls College

BBA - Business Administration

Indus University
Syeda Mehwish WaheedCustomer Service