SYEDA IFRA BATOOL NAQVI
Assistant Manager E-Strategy
Lahore
Summary
To bring my dynamic experience in customer relations, hospitality, and service excellence to Emirates Airlines as a Cabin Crew Member, delivering world-class service and contributing to the company's success through my dedication, professionalism, and passion for creating memorable guest experiences.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Assistant Manager, E-Strategy
Century 21 New Millennium
Washington, DC
03.2020 - Current
- Develop, implement, and maintain quality assurance protocols
- Ensure operational activities remain on time and within a defined budget
- Track staffing requirements, hiring new employees as needed
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
Assistant Manager, Client Relations
Huspy
Dubai
06.2020 - 11.2021
- Built and sustained strong client relationships through proactive communication and service
- Resolved complaints promptly while ensuring high satisfaction levels
- Conducted business reviews to identify opportunities for service enhancements
Guest Relations/Front Desk Assistant Manager
Vista Hotel Apartments Deluxe
08.2019 - 04.2020
- Welcomed and assisted guests with a professional and friendly demeanor, ensuring exceptional first impressions
- Managed front desk operations, including check-ins, check-outs, and handling guest inquiries efficiently
- Developed and implemented strategies to enhance guest satisfaction and loyalty
- Monitored and maintained high standards of grooming and hygiene for the team
Chef de Partie
Bab Al Shams Hotel
05.2017 - 07.2019
- Delivered exceptional culinary experiences by preparing high-quality dishes in a fast-paced environment
- Ensured food presentation and preparation aligned with luxury standards
- Supported kitchen operations and collaborated with teams to maintain efficiency and service excellence
Commis Chef
The Meydan Hotel (Prime Steakhouse)
08.2016 - 04.2017
- Prepared and presented signature dishes, contributing to an exceptional dining experience
- Assisted in menu planning, maintaining inventory, and adhering to food safety protocols
Education
Graduation - Hotel Management & Culinary Arts
College of Tourism & Hotel Management (COTHM)
Lahore, Punjab, PakistanHSSC - Economics
Lahore College For Women University
Lahore 05.2001 -
SSC - Arts
Govt. Dar U Niswa High School
Lahore, Punjab, Pakistan 05.2001 -
Skills
- Exceptional interpersonal and communication skills
- Problem-solving
- Adaptability in high-pressure situations
- Leadership and Team Work abilities
- Professional and Impeccable grooming
- Operations management
Certifications And Additional Information
- A RERA-licensed realtor in the UAE
- Completed grooming and hospitality workshops to meet luxury brand standards.
- Experienced in planning and coordinating events for high-profile clientele.
- Adept at cultural sensitivity and personalized service delivery.
- Certified in HIPAA compliance, with expertise in protecting sensitive health information and ensuring privacy and security standards.
Hobbies
- Reading
- Photography
- Cooking
Timeline
Assistant Manager, Client Relations
Huspy
06.2020 - 11.2021
Assistant Manager, E-Strategy
Century 21 New Millennium
03.2020 - Current
Guest Relations/Front Desk Assistant Manager
Vista Hotel Apartments Deluxe
08.2019 - 04.2020
Chef de Partie
Bab Al Shams Hotel
05.2017 - 07.2019
Commis Chef
The Meydan Hotel (Prime Steakhouse)
08.2016 - 04.2017
HSSC - Economics
Lahore College For Women University
05.2001 -
SSC - Arts
Govt. Dar U Niswa High School
05.2001 -
Graduation - Hotel Management & Culinary Arts
College of Tourism & Hotel Management (COTHM)
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