Syeda Hassan
Lahore
Summary
I am ambitious, trust builder & problem solver creator. I have discovered successfully round up knowledge to make every move a success. Highly focused on and practices empathy, respect and team building by leading from the front and being a positive change agent while not losing sight of the overall vision.
A person with international experience to add value in business to turn into unbeatable growth. To contribute towards the growth and development of a dynamic organization where opportunities to grow both personally and professionally and where I can utilize my skills effectively & efficiently.
Overview
3
3
years of professional experience
Work History
CSR for Walmart Voice & Safedie Health
IBEX Global, Lahore
06.2023 - 08.2024
- I have joined ibex in2023 as a CSR for Walmart voice here I use to take inbound calls to assist the customers and now my line of business is changed working as a voice CSR in safe ride health here I assist the customers to book their medical rides it’s also in ibex
CSR for uber eats
Mindbridge, Lahore
09.2022 - 06.2023
- I have been worked in mindbridge as a CSR Uber eats in chat/email support for an year and half it was very good experience working there
- Here I use to assist the customers regarding there orders and rides as well
Business Development Executive
Orient Cargo Services, Lahore
09.2021 - 12.2021
- I joined orient cargo service as a business development executive and worked there for3 months
- My role was to provide the clients freight rates
Education
Intermediate -
B.I.S.E Lahore
01.2013
Matric - undefined
B.I.S.E Lahore
01.2011
Skills
- Microsoft Office
- Word, Excel, Power Point
- Internet
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Critical thinking
- Professional telephone demeanor
- Conflict resolution
- Microsoft outlook
- Relationship building
- Customer relations
- Computer proficiency
- Payment processing
- Scheduling
- Office equipment proficiency
- Call management
- Dispute resolution
- Problem resolution
- Building rapport
- Client relations
- Staff training
- Microsoft Excel
- Call center operations
- Customer education
- Follow-up skills
- Prioritization
- Customer relationship management (CRM)
Personal Strength
- Excellent Listening, Negotiation and Presentation Skills
- Providing Tailored solution
- Handling concerns and feedback
- Upselling and cross selling services
- Ensuring client satisfaction & retention
- Excellent Verbal & Written Communication Skills
- Always believe in Consistent Struggle
- Never lose Courage after defeat
Hobbies and Interests
Socializing
References
Will be furnished, if required.
Additional Information
Good communication,Learning ability,Focused
Languages
Urdu
Native language
English
Proficient
C2
Timeline
CSR for Walmart Voice & Safedie Health
IBEX Global, Lahore
06.2023 - 08.2024
CSR for uber eats
Mindbridge, Lahore
09.2022 - 06.2023
Business Development Executive
Orient Cargo Services, Lahore
09.2021 - 12.2021
Matric - undefined
B.I.S.E Lahore
Intermediate -
B.I.S.E Lahore
Similar Profiles
Wyeth Axel Hooker ChevezWyeth Axel Hooker Chevez
NA at Ibex global GlobalNA at Ibex global Global
Emerson CasianoEmerson Casiano
Team Manager at Ibex Global Solutions Inc.Team Manager at Ibex Global Solutions Inc.
Latanya Tamika BuchananLatanya Tamika Buchanan
Customer Service Representative / Acting Supervisor at IBEX GlobalCustomer Service Representative / Acting Supervisor at IBEX Global
Abbas BilalAbbas Bilal
Senior SQA Engineer at Merit IncentivesSenior SQA Engineer at Merit Incentives
Ali MuradAli Murad
Lead Software Engineer at I2c Inc.Lead Software Engineer at I2c Inc.