Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Syed Tahir

Marketing Purchase
Karachi
Syed Tahir

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
years of professional experience
3
Languages

Work History

H & M
Jeddah, Saudia Arabia

Sales Man

Job overview

  • Increased sales by offering advice on purchases and promoting additional products.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Promoted and up-sold products and services to meet needs of customers.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Trained and mentored new sales representatives.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Developed and implemented sales strategies to increase profits.

Center Point
Jeddah, Saudia Arabia

Sales Man

Job overview

  • Increased sales by offering advice on purchases and promoting additional products.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Promoted and up-sold products and services to meet needs of customers.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Trained and mentored new sales representatives.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated new leads through networking and attending industry events.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Utilized CRM software to manage customer accounts and track performance metrics.

DU
Dera, Dubai

Customer Care

Job overview

  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted call-in customers with questions and orders.
  • Logged call information and solutions provided into internal database.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Managed supplier deliveries around client needs to increase client retention.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Maintained and managed customer files and databases.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Communicated with clients regarding account services, statements, and balances.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded proactively and positively to rapid change.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Created and maintained detailed database to develop promotional sales.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered prompt service to prioritize customer needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Investigated and resolved accounting, service and delivery concerns.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Developed and updated databases to handle customer data.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Sought ways to improve processes and services provided.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Educated customers about billing, payment processing and support policies and procedures.

Bank Samba
Jeddah, Saudia Arabia

Receptionist

Job overview

  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Compiled information from files and research to satisfy information requests.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Al Rasheedi (Balaad Mall)
Jeddah, Saudia Arabia

Sales Man

Job overview

  • Increased sales by offering advice on purchases and promoting additional products.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Promoted and up-sold products and services to meet needs of customers.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Generated new leads through networking and attending industry events.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.

Prime Experts Engineering (Pvt) Ltd
Karachi, Pakistan

Purchase Manager
03.2019 - Current

Job overview

  • Negotiated contract terms with vendors to balance cash flow against possible price savings with technical and operational input from stakeholders and colleagues.
  • Operated in accordance with health, safety and environmental policies and procedures for safety and well-being of staff and visitors.
  • Recorded price histories, vendor relationship issues and purchasing document terms [Software].
  • Reviewed and negotiated existing agreements to optimize commercial terms.
  • Managed, coached and developed high-performing buyers to meet objectives, deliver results and add value to purchasing department.
  • Approved or rejected prices, terms and deliveries not in line with policy.
  • Collaborated with key stakeholders to facilitate delivery and compliance with purchasing strategy.
  • Recommended market change solutions without compromising quality or service while optimizing cost.
  • Enacted policies while avoiding shortages of critical materials and supplies.
  • Conducted re-negotiations with vendors on rejections, disposition and adjustment of purchased materials not meeting specifications.
  • Performed monthly reconciliation of open purchasing orders.
  • Sourced vendors, built relationships, and negotiated prices.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Adjusted procedures to maximize department effectiveness.
  • Wrote standard operating procedures for department.
  • Implemented policies to reduce cost and eliminate waste.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Purchased new products and oversaw inventory stocking and availability.
  • Identified and targeted critical procurement issues, saving over
  • Contacted location managers and department supervisors to assess requirements.
  • Progressed through various purchasing, warehousing and leadership roles.
  • Generated reports, documents and analysis for senior management review and approval.
  • Monitored and evaluated vendor performance to determine compliance with quality standards.
  • Conducted regular research to identify trends and cost saving opportunities.

Education

Eden Public School
Gulshan-e-iqbal

University Overview

Skills

Proactive salesmanship

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Timeline

Purchase Manager
Prime Experts Engineering (Pvt) Ltd
03.2019 - Current
Sales Man
H & M
Sales Man
Center Point
Customer Care
DU
Receptionist
Bank Samba
Sales Man
Al Rasheedi (Balaad Mall)
Eden Public School
Syed TahirMarketing Purchase