Syed Sharjeel Gilani
Customer Services
Lahore,PB
Summary
Results-driven professional and focused on driving organizational success and growth. Proven track record of delivering high-quality performance and achieving team goals. Committed to continuous improvement and making meaningful contributions to overall outcomes.
Overview
20
20
years of professional experience
Work History
Operations Manager
Huner Store
12.2023 - 04.2025
- Company Overview: (E-Commerce)
- Analyzing data to identify trends and opportunities for improvement in areas such as customer satisfaction, revenue generation potential, and conversion rates
- Assisting with product development and pricing strategy for new products or services
- Evaluating website performance to determine which elements are performing well and which need improvement
- Managing inventory levels by placing orders with suppliers or manufacturers based on projected sales volume
- Managing the day-to-day operations of an ecommerce business, including customer service, inventory management, marketing efforts, and financial planning
- Developing and implementing ecommerce strategies to improve sales and customer service, such as creating online promotions or new product offerings
- (E-Commerce)
Technical Team Supervisor
PAK-ARAB Refinery Limited
08.2022 - 10.2023
- Supervising and leading a team of security operators and technicians.
- Providing guidance, training and mentorship to team members.
- Analyzing data and alerts to identify potential security threats or operational issues.
- Developing and implementing procedures for responding to security incidents or emergencies.
- Coordinating response efforts with relevant authorities and agencies.
- Staying up to date with the latest security threats and best practices.
- Developing and conducting drills and exercises to prepare the team for emergency situations.
- Maintaining accurate records of incidents, actions taken, and security measures.
- Preparing comprehensive reports for management and regulatory agencies.
Operations Manager
Huner Store
02.2020 - 07.2022
- Company Overview: (E-Commerce)
- Analyzing data to identify trends and opportunities for improvement in areas such as customer satisfaction, revenue generation potential, and conversion rates
- Assisting with product development and pricing strategy for new products or services
- Evaluating website performance to determine which elements are performing well and which need improvement
- Managing inventory levels by placing orders with suppliers or manufacturers based on projected sales volume
- Managing the day-to-day operations of an ecommerce business, including customer service, inventory management, marketing efforts, and financial planning
- Developing and implementing ecommerce strategies to improve sales and customer service, such as creating online promotions or new product offerings
- (E-Commerce)
Operations Manager
Mystic Warehouse
05.2018 - 12.2019
- Company Overview: (A Warehouse of IRMNCH)
- Warehouse In-charge (Mystics) IRMNCH & Nutrition Program, Punjab (100,000 Sq. ft. Approx.).
- Develops warehouse operations system improvements by analyzing process work flow, managing the space requirements, and equipment layout; implementing changes.
- Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Controls inventory levels by conducting physical counts; reconciling with data storage system.
- Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
- (A Warehouse of IRMNCH)
Wholesale Executive
Firhaj Footwear (Pvt) Ltd.
06.2013 - 04.2018
- Company Overview: (Hush Puppies)
- Generate reports and perform backup operations
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Maintain Customers information and also update their ledgers
- Calculating and checking to make sure payments, amounts and records are correct.
- Identify new customers to drive business Opportunities
- Develop long lasting relationships with new and existing clients
- (Hush Puppies)
Area Sales Manager
Cakes & Bakes
07.2012 - 06.2013
- Achieve marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews.
- Prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends; determine system improvements; implement change.
- Improve product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
- Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
Customer Service Executive
Pakistan Telecommunication Company Ltd. (PTCL)
01.2010 - 06.2012
- Be able to communicate and set your tone as the pace of the customer (normal, compassionate, enunciate, calm, relaxed enthusiastic attitude).
- Always show an effort to assist the customer as you’re able to deescalate the situation and let the customer vent frustration without interruption. Take initiative and don't blame no one for the error, but handle the issues efficiently as if it were your own.
- Answer the phone with an energetic positive attitude, it can rub off on a frustrated/hostile customer to make them more relax and comfortable.
- Always say thanks to the customer for their business and encourage feedback from the customer as it shows your interest in their concerns or any issues that may arise.
Customer Service & Finance Executive
Mobilink Franchise
01.2005 - 12.2009
- Having thorough knowledge of products & packages, and being able to help customers make the best choices for them.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Issuing, reissuing and validating new & existing connections.
- Helping customers efficiently, in a friendly manner.
- Always say thanks to the customer for their business and encourage feedback from the customer as it shows your interest in their concerns or any issues that may arise.
Education
Bachelors in Commerce - B.Com
Global College Of Commerce
University of the Punjab, Lahore01.2007
Intermediate in Commerce - I.Com
Quaid-e-Azam College of Information & Technology
BISE Lahore01.2004
Metric -
Govt. N.D Islamia High School
Lahore01.2001
Skills
- Quick learning ability
- Verbal and written communication
- Team collaboration
- Pressure management
- Customer service expertise
- Motivational skills
- Goal orientation
- Target achievement
- Microsoft Office suite
- Effix CRM software
- Microsoft Dynamics AX proficiency
- Shopify platform experience
- Digital marketing strategies
- Data analysis techniques
- Inventory management
- Ecommerce strategy
Languages
- English
- Urdu
- Punjabi
Personal Information
- Father's Name: Syed Tauqeer Ahmad Gilani
- Date of Birth: 07/23/85
References
References available upon request.
Timeline
Operations Manager
Huner Store
12.2023 - 04.2025
Technical Team Supervisor
PAK-ARAB Refinery Limited
08.2022 - 10.2023
Operations Manager
Huner Store
02.2020 - 07.2022
Operations Manager
Mystic Warehouse
05.2018 - 12.2019
Wholesale Executive
Firhaj Footwear (Pvt) Ltd.
06.2013 - 04.2018
Area Sales Manager
Cakes & Bakes
07.2012 - 06.2013
Customer Service Executive
Pakistan Telecommunication Company Ltd. (PTCL)
01.2010 - 06.2012
Customer Service & Finance Executive
Mobilink Franchise
01.2005 - 12.2009
Bachelors in Commerce - B.Com
Global College Of Commerce
Intermediate in Commerce - I.Com
Quaid-e-Azam College of Information & Technology
Metric -
Govt. N.D Islamia High School
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