SYED SHAHMIR HUSSAIN
KARACHI
Summary
Put myself in a challenging working environment, Where I can grow myself professionally and learn further, beside cultivate my expertise and experience.
Overview
11
11
years of professional experience
Work History
Supervisor Operations
COGNIZANCE SOLUTION PVT LTD
07.2025 - Current
- Actively engaged with clients to understand their business challenges, provide tailored solutions, and ensure satisfaction with Revenue Cycle Management services.
- Identified and addressed client pain points through continuous feedback, proactive communication, and operational adjustments, strengthening long-term client relationships.
- Collaborated with clients to resolve complex RCM issues, improve workflow efficiency, and align service delivery with their organizational goals.
- Led and supervised a team of agents and team leads within the Revenue Cycle Management (RCM) process, ensuring that performance targets and quality standards were consistently met.
- Conducted a detailed analysis of revenue cycle operations to identify inefficiencies and implement process improvements, resulting in increased collections and reduced denials.
- Trained and mentored new agents on RCM procedures, compliance guidelines, and system tools, accelerating onboarding time, and improving overall team productivity.
- Collaborated with cross-functional departments to optimize billing, coding, and claims workflows, directly contributing to improved cash flow and revenue generation.
- Monitored team KPIs and provided actionable feedback to drive performance, accountability, and continuous improvement.
- Implemented best practices in RCM to enhance reimbursement rates and reduce days in A/R, aligning operations with financial goals.
Team Lead Operation
COGNIZANCE SOLUTION PVT LTD
07.2022 - 07.2025
- Trained and supported new hires ("freshers") in charge entry, payment posting, and RCM workflows, ensuring adherence to quality and compliance standards.
- Ensured timely and accurate execution of charge entry and payment posting processes, minimizing billing delays and reducing claim rejections.
- Conducted in-depth analysis of Accounts Receivable (A/R) to identify trends, resolve backlogs, and improve cash flow and collections performance.
- Monitored aging reports and worked with the team to address high-value or aging accounts, contributing to a consistent reduction in A/R days.
SENIOR FRONT DESK PERSON
ABIC PARTNERS (DENTAL REVU)
06.2021 - 12.2022
- Performed Verification of Benefits (VoB) to ensure accurate coverage information prior to claim submission, reducing claim denials and delays.
- Accurately executed Charge Entry for dental services, ensuring correct mapping of procedures to patient accounts and billing systems.
- Explored and familiarized with dental CPT and CDT codes, enhancing accuracy in coding and supporting clean claim submissions.
- Actively learning and adapting to dental reporting protocols, improving analytical capabilities and contributing to better revenue insights.
Assistant Manager Operations
VIRGINIA PHYSICIANS’ HEALTHCARE SYSTEM
01.2022 - 07.2022
- Worked as Assistant to the Manager in a Gastroenterology hospital, supporting operational workflows related to endoscopy and colonoscopy procedures.
- Ensured accurate billing and coding of procedures in compliance with Local Coverage Determinations (LCD) policies, minimizing claim denials and audit risks.
- Trained and supervised new team members on billing guidelines, coding practices, and gastro-specific procedures, enhancing team productivity and accuracy.
- Prepared and delivered regular client reports on billing performance, claim status, and revenue trends, supporting data-driven decision-making.
- Collaborated with clinical and billing teams to ensure complete and compliant documentation for high-value procedures.
AR Executive
PREMIER MEDICAL BILLING COMPANY (DATA Q)
11.2020 - 06.2021
- Worked as an RCM Agent, performing daily claims entry and managing Accounts Receivable (A/R) to ensure timely billing and follow-up on outstanding claims.
- Collaborated with team members to enhance knowledge of RCM processes, tools, and payer-specific guidelines, fostering continuous learning and growth.
- Coordinated with internal teams to resolve claim issues, denials, and payment discrepancies, contributing to improved revenue recovery.
- Demonstrated a proactive approach to learning, consistently seeking feedback and sharing best practices to support team performance
Account Executive
SYBRID PVT LTD
07.2018 - 11.2020
MIS EXECUTIVE
KALLSTAR PVT LTD
02.2015 - 07.2018
Education
Electrical Diploma - undefined
Aligarh Institute of Technology
01.2022
ACCP PRIME - undefined
Aptech
01.2018
Intermediate - undefined
01.2019
Matric - undefined
Science Board of Secondary Education Karachi
01.2016
Skills
- E-Clinical Works (eCW)
- Criterions
- Advance MD
- Kareo Provider EHR Billing Software
- Dentrix Dental Software
- Open Dental Software
- Athena Web Software
- Office Ally
- Collaborate MD (CMD)
References
Will be furnished on demand.
JOB RESPONSIBILITIES:
- Front Office Management
- Front office management
- Checking eligibility and benefits
- Updating notes with insurance verification, copay, deductible and co-insurance
- Patient registration
- Schedule the patients over the call as well as in software’s
- Back Office Management
- Entering medical claim using CPT and ICD codes
- Daily Payment Posting, Manual and Electronic Both
- Claim audit before claim submission via clearing house
- Checking claim rejections on daily basis
- Taking corrective actions based on rejection type and resubmitting within same day
- AR Follow up call to check claim status
- Denial management of claims based on denial reason
- Resubmission and Appeals
- Practice Setup
- ERA enrollment, EFT enrollment, EDI enrollment
- Fee Schedule Update
- Provider Information update
- New provider addition into billing software
- Business Intelligence Reports
- Daily, Weekly and Monthly Practice reports
- Collection, AR analysis
- Training new hires
BILLING SPECIALITIES EXPERIENCE
- Nephrologist
- Psychiatrist
- Internal Medicine
- Gastroenterology
- General Dentist
Timeline
Supervisor Operations
COGNIZANCE SOLUTION PVT LTD
07.2025 - Current
Team Lead Operation
COGNIZANCE SOLUTION PVT LTD
07.2022 - 07.2025
Assistant Manager Operations
VIRGINIA PHYSICIANS’ HEALTHCARE SYSTEM
01.2022 - 07.2022
SENIOR FRONT DESK PERSON
ABIC PARTNERS (DENTAL REVU)
06.2021 - 12.2022
AR Executive
PREMIER MEDICAL BILLING COMPANY (DATA Q)
11.2020 - 06.2021
Account Executive
SYBRID PVT LTD
07.2018 - 11.2020
MIS EXECUTIVE
KALLSTAR PVT LTD
02.2015 - 07.2018
Electrical Diploma - undefined
Aligarh Institute of Technology
ACCP PRIME - undefined
Aptech
Intermediate - undefined
Matric - undefined
Science Board of Secondary Education Karachi
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