Syed Sajid Ali
Karachi
Summary
Highly motivated Service Manager and Engineer with 13 years of Mobile Phones Industry experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Services and Technical expertise, including competitive offerings, pricing and market positioning. Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.
Overview
13
13
years of professional experience
Work History
Service Manager
OPPO Mobiles Technologies Pakistan
Karachi
2015.01 - Current
- Motivating and guiding a team Sales Force and WCSM Experienced, Worked Under Chinese Team Maintained records of service transactions and customer feedback for future reference
- Hired, trained and supervised team of service staff members to meet Services goals
- Monitored inventory levels and placed orders to replenish stock
- Making sure that all account and contract details are up to date Investigating technical issues Accurately recording service times, job costing and invoicing in the Service Department Escalating operational issues to senior management Proactively developing and retaining key customer accounts Carrying out quarterly billing checks and inventory audits Arranging for all outstanding debts to be collected within due time periods set Collecting and analyzing data, then using it to plan and manage both projects and systems Taking corrective action where inadequate performance is suspected Assisting in the development of a customer service policy for the company.
Service Manager
Realme Mobile Pakistan
Karachi
2019.06 - 2020.10
- Realme Mobile Technologies (OPPO New Startup), Met with customers to discuss service needs and offer available solutions
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Met with customers to discuss service needs and develop effective and practical solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Monitored service staff performance and provided feedback for improvement
- Monitored inventory levels and placed orders to replenish stock.Hired, trained and supervised team of service staff members to meet business goals
- Maintained records of service transactions and customer feedback for future reference.
Technical Service Engineer
United Mobile Company Pakistan
Karachi
2011.04 - 2014.11
- Reviewed technical documentation to complete equipment maintenance and repair
- Dismantled defective Phones and equipment and installed new or repaired parts
- Investigated and corrected Mobile Phones problems with machinery Worked under senior electronic & communication engineers systems that understand into electricity power distribution and controlling Calibration of Process and sensors Instruments, will tek, battery capacitor sensors & controllers Implement controls to provide security for operating systems, software, and data
Education
Diploma of Associate Engineer (Electronics) -
Aligarh Institute of Technology
Karachi05.2010
HSC: Commerce -
Government Degree Boys College
Karachi04.2006
SSC: Computer Science -
Mehran Public Secondary School
Karachi03.2004
Skills
- Fluent in English Language
- Active listening
- After-Sales Support
- Proficient in Ms Office and Adobe
- Good Customer Dealing
- Leadership Experienced
- Good knowledge of social media platforms
- Relationship Building
- Inventory Management
- Staff Supervision
- Employee Training and Development
- Customer Service Management
Awards
- Globally Branch Manager of The Year (3rd Position) 2021
- Smiling Angel of The Year 2022
- 10 Years Contribution Award 2024
Timeline
Service Manager
Realme Mobile Pakistan
2019.06 - 2020.10
Service Manager
OPPO Mobiles Technologies Pakistan
2015.01 - Current
Technical Service Engineer
United Mobile Company Pakistan
2011.04 - 2014.11
Diploma of Associate Engineer (Electronics) -
Aligarh Institute of Technology
HSC: Commerce -
Government Degree Boys College
SSC: Computer Science -
Mehran Public Secondary School
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