Syed Obaid
Amazon Account Manager
Karachi,PB
Summary
Dynamic Amazon Account Manager with a proven track record at HM COMMUNICATION LLC, excelling in account development and customer service. Enhanced client satisfaction through strategic upselling and effective issue resolution, while streamlining processes to boost team performance. Skilled in negotiation and collaboration, driving revenue growth and fostering strong client relationships.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Amazon Account Manager
HM COMMUNICATION LLC
09.2023 - Current
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Streamlined internal processes for better efficiency in account management tasks.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Streamlined account management processes, reducing response times and improving client service quality.
Former Amazon Account Manager
Egala Spot LLC
10.2019 - 06.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
E-Commerce Manager
Shopex LLC
10.2019 - 06.2022
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Incorporated e-commerce objectives in social media platform management.
- Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Developed and executed e-commerce positioning, values, tone of voice, and design elements to bring value and convenience to customers.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Supported annual media planning process and media buying for digital content.
- Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
Call Center Representative
HI5 Solutions
02.2016 - 03.2017
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Govt. College For Men Nazimabad
Karachi 04.2001 -
No Degree - Computer Science
Metropolis Education System (School)
Karachi 04.2001 -
Skills
Account management
Certification
Certified Account Manager, EGALA SPOT LLC - OCT 2019-JUNE 2022
Timeline
Amazon Account Manager
HM COMMUNICATION LLC
09.2023 - Current
Certified Account Manager, EGALA SPOT LLC - OCT 2019-JUNE 2022
06-2022
Certified Account Manager, SHOPEX LLC - OCT 2019-JUNE 2022
06-2022
Former Amazon Account Manager
Egala Spot LLC
10.2019 - 06.2022
E-Commerce Manager
Shopex LLC
10.2019 - 06.2022
Certified Call Centre Executive, HI5 Solutions - FEB 2016-MAR 2017
03-2017
Call Center Representative
HI5 Solutions
02.2016 - 03.2017
High School Diploma -
Govt. College For Men Nazimabad
04.2001 -
No Degree - Computer Science
Metropolis Education System (School)
04.2001 -
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