Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Syed Obaid

Account Executive/ Account Manager
Islamabad
Syed Obaid

Summary

Passionate self-starter with 6+ years in Tech-Sales, Account Management, and Customer facing roles. Goal-oriented team player with distinguished experience in SAAS industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Highly adaptable and excellent tolerance to ambiguity. A technophile who loves working on new tools. Committed to streamlining procedures while optimizing workflow efficiency.

Overview

7
years of professional experience

Work History

FrontBurners
Dover, Delaware

Sales Operations Manager
02.2022 - Current

Job overview

  • Enabled sales resources such as collateral, presentations, and competitive intelligence, to help the sales team win more deals and meet revenue targets.
  • Worked on expanding sales territories, identifying new market opportunities, and developing go-to-market strategies to support revenue growth.
  • Managed client relationships to ensure customer success and satisfaction, working cross-functionally with sales, customer success, and other teams to resolve issues and provide outstanding customer service.
  • Developed and updated training materials for sales teams, providing comprehensive and up-to-date resources for onboarding and ongoing education.
  • Implemented Hubspot CRM and sales enablement tools to improve sales productivity, streamline processes, and provide real-time insights into the sales pipeline.

FrontBurners

Key Account Manager
09.2022 - 02.2023

Job overview

  • Onboarded new clients, ensuring a seamless transition and establishing a strong foundation for a long-term partnership.
  • Developed and implemented a strategic account plan, working collaboratively with cross-functional teams to align goals and drive revenue growth.
  • Provided exceptional results, exceeding revenue targets and delivering high levels of customer satisfaction and retention. (Attaining 110% quota in the first month for one client and expanding the contract after three months for the second client)
  • Gathered and communicated customer feedback to the product team, identifying opportunities for improvement and influencing the product roadmap to better meet customer needs.

SalesPipe
Chicago, IL

Sales Development Representative
12.2020 - 05.2022

Job overview

  • Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
  • Built and managed an accurate sales pipeline to maintain a high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Implemented successful lead generation strategies using tools like AmpleMarket, resulting in a 50%> increase in qualified leads
  • Identified and qualified leads for the sales team, using a variety of techniques such as cold calling, outbound emailing, and LinkedIn outreach

Motive
San Francisco, California

Account Executive
06.2019 - 01.2021

Job overview

  • Leveraged Salesforce to collect, organize and manage sales data and customer information.
  • Presented data-driven product demos to prospective fleet managers and owner-operators
  • Managed sales cycle to maintain a solid customer base and forecast sales pipeline
  • Trained clients on product features and updates to secure buy-in.
  • Cross-sold products and services to clients to secure additional business and grow revenue streams.
  • Negotiated contracts and pricing plans with customers
  • Conducted in-depth discovery calls before demo calls

MicroAgility

Business Development Executive
12.2018 - 05.2019

Job overview

  • Prospected and qualify leads from scratch from platforms like LinkedIn, Google, Crunchbase etc
  • Conducted weekly syncs with the US office to discuss new strategies and present the ongoing deals with stats and reports
  • Developed and nurtured relationships with key decision-makers who were in need of talent, conducting needs assessments via cold calls and proposing custom recruitment solutions to meet their talent acquisition needs.

MicroAgility

Quality Control Analyst
05.2018 - 12.2018

Job overview

  • Listened to real-time calls to highlight mistakes and improve quality standards
  • Initiated an analysis process of calls to maintain quality for all phone banks
  • Responsible for scoring the calls and making recommendations to identify training needs at both individual and team levels
  • Provided detailed and timely feedback to senior management on performance results and extensive recommendations with actionable items

MicroAgility

Outbound Market Research
09.2016 - 04.2018

Job overview

  • Outbound calling to conduct interviews on the phone for research purposes
  • Used stellar interviewing techniques while adhering to strict methodologies and guidelines
  • Ensured the identity of the respondent and of the answers is discrete

Education

Virtual University of Pakistan

BBA from Business Administration And Management
01.2019 - 20232

Skills

Startup Developmentundefined
Availability
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Timeline

Key Account Manager

FrontBurners
09.2022 - 02.2023

Sales Operations Manager

FrontBurners
02.2022 - Current

Sales Development Representative

SalesPipe
12.2020 - 05.2022

Account Executive

Motive
06.2019 - 01.2021

Virtual University of Pakistan

BBA from Business Administration And Management
01.2019 - 20232

Business Development Executive

MicroAgility
12.2018 - 05.2019

Quality Control Analyst

MicroAgility
05.2018 - 12.2018

Outbound Market Research

MicroAgility
09.2016 - 04.2018

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Syed ObaidAccount Executive/ Account Manager