Syed Muhammad Fahim

• Working on Digital Banking Solutions for "Retail & Corporate Banks (Middle-east)."
• Empowering Features such as Client On-Boarding / LIMIT / Fees & Other Charges / LOAN / Salary Advance / Etc.
• Managing a team of 6 people.
• Mentoring and managing the QA team, plus ensuring that they are meeting project goals and objectives
• Reviewing project requirement specifications & creating test plans and testing units
• Estimating testing-related work, assigning tasks, prioritizing and monitoring progress, plus prioritizing and monitoring the progress of the testing process
• Liaising with internal teams, responding to user inquiries, and technical support regarding application functions and operations
• Managing daily activities and sprint results on JIRA
• Performing smoke, API, functional, performance, and regression testing of customized software
• Evaluating the Traceability Matrix to ensure testing meets the business requirements of clients
• Understanding the APIs of different companies and their limitations
• Identified process bottlenecks by conducting thorough root-cause analyses.
• Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.

• Responsible for reviewing client business processes
• Re-engineering the client's processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation
• Involve D365 for the Health sector domain along with, Sales and Field Services
• Conduct business process analysis and create a Fit/Gap report
• Managed stakeholder relationships, fostering collaboration and ensuring project success.

It's all about building trusted client relationships and conducting discovery sessions with clients to determine pain points.

• Established open lines of communication with the team for feedback and suggestions.
• Established team priorities, maintained schedules and monitored performance.
• Plus, diagnosing how our Human Resource Management System (HRMS) application can provide value and achieve a return on investment.
• Identified inefficiencies to propose actionable improvements for overall workflow.
• Developed contingency plans with the team to address potential disruptions.

• Cor360 is an automated invoicing platform that allows companies to manage both paper and paperless customer invoices
• COR360 is a facilitated Software-as-Service (SaaS) application, implying that it is not introduced on your PC or your organization's server
• With COR360, you can see and deal with your organization's reports inside a safe work process
• What's more, there are numerous reports inside COR360 that can detail your archive handling history
• Access to these reports relies on the level of security your own particular director has given you

• Define & maintain implementation processes, and manage the implementation life cycle through JIRA
• Timely identification of issues and resolution during the project process
• Spearheaded the successful implementation of various organizational change initiatives, resulting in increased productivity and improved business processes.
• Coordinate with relevant stakeholders concerning project requirements, scope, essential deliverables s Intellectual Buy flow Documentation
• Create Buy flows documentation that describes the complete Techno-functional flow for all the Cable Verticals related Clients (For e.g
• Comcast, AT&T, Charter, Time Warner Cable, Cox, Mediacom, RCN, Shaw Direct, Moversnation, etc

• As a Sr. Software Test Engineer along with Dynamics AX - Financial background possessing strong interpersonal, communication, problem-solving, and decision-making skills.
• Writing functional documents including Solution Scope, Functional Design, and User Acceptance documentation.
• Determine test approaches and methods as defined by Microsoft Inc.
• Set schedule estimates, timelines, and milestones in terms of testing.
• Track problems/bugs and fixes.
• Maintain and update test plans, test cases, and test environment

• Identified and documented software defects, improving product quality and user experience.
• Performed load testing to verify software scalability and performance under high demand.
• Designed regression test suites, for identifying critical defects in software updates.
• Conducted regression testing, analyzed results, and submitted observations to the development team.