Syed Muhammad Adeem
Lahore
Summary
Customer Success and Technical Support Specialist with 5+ years of experience in client success management, SaaS support, and CRM automation. Skilled in GoHighLevel CRM (3+ years), Salesforce, AirTable, and MojoDialer. Recognized with multiple awards (Guests First, Proactive Service, Rockstar) for driving client satisfaction, retention, and process optimization. Expertise in workflow design, SOP creation, automation, team training, and scaling customer success operations.
Overview
6
6
years of professional experience
Work History
Customer Success Specialist
HL PRO TOOLS
02.2025 - Current
- Manage enterprise-tier clients, driving retention and long-term satisfaction, and increasing the profit margin by 20%.
- Designed and implemented custom workflows and automation systems.
- Awarded the 'Guests First' title and trophy for exceptional enterprise client handling.
Guest Support Team Lead
HL PRO TOOLS
06.2024 - 02.2025
- Led a remote support team, achieving the highest CSAT score in the department ,exceeding the other teams by up 15%
- Created company-wide SOPs and support processes, improving efficiency.
- Received 'Proactive Service' title and trophy for structural process improvements.
Senior Technical Expert
HL PRO TOOLS
09.2023 - 06.2024
- Built inter-departmental escalation processes to streamline complex cases.
- Revamped support SOPs and introduced training programs with validation tests.
- Facilitated collaboration between technical and success teams.
Technical Expert
HL PRO TOOLS
11.2022 - 09.2023
- Delivered GoHighLevel CRM support (email, chat, video) to 4,000+ users.
- Earned 'Rockstar' title and trophy for top technical performance.
- Authored documentation and best practices to scale support operations.
Sales & Lead Generation Roles
Various Companies
09.2019 - 05.2022
- Roles: Lead Generation Specialist, Cold Caller, Appointment Setter.
- Developed skills in prospecting, client communication, and appointment setting.
- Consistently exceeded sales and outreach targets.
Education
Bachelor of Science - Biotechnology
University of Lahore
Lahore02.2026
Pharmacy Technician -
Hussain Memorial
Lahore09.2024
Skills
- Customer Success Management
- Enterprise Client Support
- SaaS Onboarding
- Technical Support
- CRM Tools
- GoHighLevel
- Salesforce
- AirTable
- MojoDialer
- Automations
- Workflow Optimization
- SOP Creation
- Process Improvement
- Conflict Resolution
- Strategic Communication
- Leadership
- Coaching
- Team Development
- Data-Driven Customer Retention
Languages
English
Urdu
Punjabi
Awards Recognition
- Guests First, Title and trophy for enterprise client handling excellence, 2025, HL PRO TOOLS
- Proactive Service, Title and trophy for structural process improvements, 2024, HL PRO TOOLS
- Rockstar, Title and trophy for top technical performance, 2023, HL PRO TOOLS
Timeline
Customer Success Specialist
HL PRO TOOLS
02.2025 - Current
Guest Support Team Lead
HL PRO TOOLS
06.2024 - 02.2025
Senior Technical Expert
HL PRO TOOLS
09.2023 - 06.2024
Technical Expert
HL PRO TOOLS
11.2022 - 09.2023
Sales & Lead Generation Roles
Various Companies
09.2019 - 05.2022
Bachelor of Science - Biotechnology
University of Lahore
Pharmacy Technician -
Hussain Memorial
Similar Profiles
Jake WescottJake Wescott
Goods In Supervisor at Pro Tiler ToolsGoods In Supervisor at Pro Tiler Tools
Christopher BedenbaughChristopher Bedenbaugh
Owner at AM Pro Tools LLCOwner at AM Pro Tools LLC
Myza KhanMyza Khan
Cashier Assistant at Can-Pro ToolsCashier Assistant at Can-Pro Tools
Naqash AhmadNaqash Ahmad
Senior Lecturer & Teacher Trainer – Physics at KIPS Education SystemSenior Lecturer & Teacher Trainer – Physics at KIPS Education System
Mahrukh BilalMahrukh Bilal
Project Manager at Zylo SolutionsProject Manager at Zylo Solutions