SYED MUHAMMAD ABBAS RIZVI
Karachi
Summary
To obtain a position that will enable me to use my strong organizational skills, banking experience, educational background, and ability to work well with people.
Overview
12
12
years of professional experience
Work history
Senior Universal Banker
STANDARD CHARTERED BANK
01.2025 - Current
- Effectively supervised day-to-day front-end branch operational functions related to areas of Cash, review GL, Suspense Accounts, Lockers, ATM, Client Services, Communications.
- Ensure compliance of AML, Conduct, CDD Policies & Procedure in accordance with Group and local Regulatory guidelines. Coordination with Branch Operations Managers to monitor the pre/post internal/external audit/OR remedial action plans.
- Reporting Suspicious transaction, ITRS, NRA, Cash Reporting etc.
- Prepared weekly and quarterly operations reports.
- Determine clients service requirements by maintaining contact with customers and visiting operational environments.
- Review and approve customer Service Requests on e-Ops for static data change, cheque book requests, debit card requests, Zakat declarations and balance enquiry- which includes receiving and processing of all documentation and ensuring it is forwarded timely.
Manager Proximity Banking
STANDARD CHARTERED BANK
11.2023 - 01.2025
- Managing the countrywide Self-Service Terminals (SST) including site identification, deployment, services, and business portfolio.
- Responsible for expansion, rollout and clients communication for SST services via SMS, E-mail and website.
- Developing and rebuild of processes to support existing and new functionality improving current efficiency.
- Ensuring the risk and governance of the SST's being operated at Bank.
- Working closely with branches to migrate counter traffic to Digital Channels to increase penetration.
- Working with technology, operations and support functions to develop, implement and enhance services.
- Keeping a track that the portfolio operates within Bank Operational Risk parameters and Central Bank including compliance of best practice.
- Conducting User Acceptance testing and User Verification testing prior to customer launch.
- Conducting regular performance tracking, trends, forums, service reviews and meeting with business partners, internal and external stakeholders to ensure better service delivery.
- Managing ATM and CCDM inventory and preparing go-forward strategy and roadmap.
Branch Service Manager
Standard Chartered Bank
Karachi, Sindh
04.2022 - 10.2023
- Manage and optimized branch service operations and ensuring efficient customer service delivery and adherence to banking standards
- Handle escalated client inquiries or complaints and resolve issues on priority to improve service quality.
- Coordinate with other departments to ensure seamless service delivery and address client need.
- Prepare regular reports on branch performance customer feedback and operational metrics.
- Identify opportunities for cross-selling and upselling to meet client needs.
- Processed service-related documentation accurately and efficiently
Client Service Executive
STANDARD CHARTERED BANK
03.2017 - 03.2022
- Attracts potential customers by answering product and service questions; suggesting information about other products and service.
- Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
- Processing customer service request in order to Regularize the Account.
- Addressing customer feedback via drop boxes, helpline, suggestions/comments boxes in the provision of superior customer services and assisting in drop box and CDK process.
Officer Analyst
STANDARD CHARTERED BANK
03.2015 - 03.2017
- Ensured that all documentation is complete in order to meet the service requirements.
- Reviewing documentations for individual, SME, Corporate clients according with the standard.
- Managing large number of customer service request in order to support business unit.
Investment Advisor
UBL Funds Managers
10.2014 - 03.2015
Officer Analyst
STANDARD CHARTERED BANK
03.2013 - 10.2013
Education
M.B.A -
IQRA University
Bachelor - Commerce
University of Karachi
Diploma in Business Administration - undefined
Sindh Board of Technical Education
KarachiMatriculation - Science
Board of Secondary Education
KarachiSkills
- MS Office proficient
- Adapting to market changes
- Conflict resolution within teams
- Account management mastery
- Audit procedures awareness
- Branch operation administration
- Data analysis
- Customer service excellence
- Foreign currency transactions
- Strategic thinking
- Stakeholder communication
Reference
References available upon request.
Personal Information
- CNIC Number: 42201-8905691-7
- Father's Name: Syed Ishaq Hussain Rizvi
- Date of birth: 08/16/92
- Nationality: Pakistani
- Religion: Islam
Timeline
Senior Universal Banker
STANDARD CHARTERED BANK
01.2025 - Current
Manager Proximity Banking
STANDARD CHARTERED BANK
11.2023 - 01.2025
Branch Service Manager
Standard Chartered Bank
04.2022 - 10.2023
Client Service Executive
STANDARD CHARTERED BANK
03.2017 - 03.2022
Officer Analyst
STANDARD CHARTERED BANK
03.2015 - 03.2017
Investment Advisor
UBL Funds Managers
10.2014 - 03.2015
Officer Analyst
STANDARD CHARTERED BANK
03.2013 - 10.2013
Bachelor - Commerce
University of Karachi
Diploma in Business Administration - undefined
Sindh Board of Technical Education
Matriculation - Science
Board of Secondary Education
M.B.A -
IQRA University
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