Syed Mohiuddin

• I have been working at Dubai Islamic Bank Pakistan Ltd. as AVP-I Consumer assets operation for Staff Finance, Consumer Durable Finance, Personal Finance & DIBPL House & Auto Finance units in Consumer Asset Operation and perform Backup for Head of Consumer Assets Operation in his absence. Achieved consecutive high ratings in yearly appraisals for past five years. Top Performer of department. As AVP-I must ensure Responsibilities include:
• Maximized performance by monitoring daily activities and mentoring team members.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Generated financial and operational reports to assist management with business strategy.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Completed filings and upheld strict compliance with regulatory agencies and supervisors.
• Managed budget implementations, employee evaluations, and contract details.
• Formulated policies and procedures to streamline operations.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reported issues to higher management with great detail.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced operational risks while organizing data to forecast performance trends.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

• Managing DIBPL Auto, Fleet & Home Finance, Consumer Durable & Personal Finance and Staff finance units.
• Responsible for strategic changes/operation digitalization in consumer products on system level to reduce process time. ▪ Participant member from Operation end for new upcoming Islamic consumer products ▪ Ensure all consumer related transaction done as per Prudential Policies.
• Ensure all consumers vault related activities done as per Prudential Policies. ▪ Participates in developing automation processes to improve workflow and reduce cost.
• Provide assistance in various internal audits & SBP audits
• Consumer finance IFLEX system User acceptance testing (UAT) performed for various product features (Auto Finance,House Finance, Personal & Durable Finance)
• Ensure all vendor & dealer payments process timely and as per policy.
• Ensure all finance legal documentation for authenticity, completeness and correctness, based on Sharia Policies for MUSWAMAH, MURABAHA, IJARA & MUSHARKA Shariah principles.
• Reconciliation of All consumers related Receivable, Payable & Expense GLs and looking after of all types of payments transaction
• Various MIS & internal control financial reports preparation.
• Responsible for new consumer product’s mapping on system level from operational prospects.
• Responsible for hiring allocation & resource utilization within department units.
• MPMG Financing subsidy claim processing & reporting to SBP.
• Team management & team building within department.
• Resolving consumer operations related queries.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Developed systems and procedures to improve operational quality and team efficiency.
• Reported issues to higher management with great detail.

• Monitored employee productivity and optimized procedures to reduce costs.
• Supervised operations team to support operational excellence and excellent customer service.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Coordinated with General Manager in different operational issues and promotional activities.
• ▪ Correspondence with 1 Link ABN & Visa for online Issues .
• Preparation of Daily ATM visa Debit card MIS for higher management.
• Complaint Resolution For all ATM / Visa concern .
• Coordination with Vendors for ATM related Issues.
• Manage the production of ATM visa Debit Cards and PIN. Supervise the delivery after verifying.
• Monitor the queries raised for ATM related issues such as Cash retraction, link down, card not working.
• Additional Support:
• Manage the Account Statement Printing Monthly, Quarterly, and Yearly Basis. Supervise the delivery after verifying.
• Developed systems and procedures to improve operational quality and team efficiency.
• Monitored key performance metrics to identify areas for improvement.

• Received the Account Opening Forms From all Branches through Scan
• Scrutiny of Account Opening Forms in respect of SBP as well as Bank’s Policies ▪ Updating of relevant information into the system (FCC)
• Making MIS of Daily Pending Report ▪ Updating Online Service Management System (CRM) our internal developed system for record purpose.
• Checking of different kinds of Standing order instructions and BO Reports as generated by IT at day end. ▪ Closing of accounts.
• All the relevant queries regarding account opening from the branches.
• Verifying CIF and AO detail with the account opening form received from branches.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
• Examined quarterly financials to determine business operating capacity.
• Established internal audit procedures to validate and improve accuracy of financial reporting.

Account Opening Desk.

• ▪ Received the Account Opening Forms From all Branches through Scan.
• Scrutiny of Account Opening Forms in respect of SBP as well as Bank’s Policies ▪ Updating of relevant information into the system (FCC) .
• Making MIS of Daily Pending Report Updating Online Service Management System (CRM) our internal developed system for record purpose.
• Checking of different kinds of Standing
• order instructions and BO Reports as generated by IT at day end.
• All the relevant queries regarding account opening from the branches Verifying CIF and AO detail with the account opening form received from branches.
• Updating of missing information in CIF and AO
• Updating mandates in the account upon receiving mandate request from branches.
• Signature mapping. Updating customer information.
• Maintaining of customer requests such as address/telephones correspondence address changes.