SYED HUSNAIN HAIDER

Administration and Legal Department:

Working as a Legal administrative assistant, some of the core responsibilities include:

• Maintained case documentation, digital evidence records, and legal files ensuring accuracy and confidentiality.
• Coordinated with investigation teams and legal departments to ensure timely case processing and reporting.
• Assisted in administrative workflows including record keeping, documentation preparation, and inter-department coordination.
• Supported cybercrime investigations through documentation management and operational coordination.

Personal Staff Officer (PSO) to Additional Director (Dec 19 – Jun 21)

• Managed executive scheduling, official correspondence, and documentation for senior leadership.
• Coordinated schedules, official correspondence, and implementation of directives, supporting strategic decision-making at directorate level.
• Administrative workflows management.
• Maintained confidential files and ensured accurate record keeping for departmental operations.

Investigations and operations (Aug 20 – May 24)

• Investigating several Cyber Crimes that range from financial frauds, Cyber terrorism, harassment and blasphemy. Some of the core workings include:
• Investigating the accused
• To Conduct Raids
• Trapping allege through social engineering
• Arrests & Judicial Matters
• Seminars and Awareness lectures on Cyber Crimes

Senior Project Coordinator handled content, e-commerce, and operations for the company.

• Led end-to-end SKU launch workflows reducing time-to-market with measurable results.
• Managed hiring and onboarding processes to shorten vacancy duration and improve new-
  hire readiness.
• Streamlined product listing and quality-control processes to increase listing accuracy and
  operational throughput.
• Coordinated cross-functional teams to deliver AI video and marketing content supporting
  US market growth.

• Handled high-volume customer emails and resolved issues to maintain service continuity.
• Communicated resolution steps via email and live chat, improving first-contact clarity and
  response time.
• Identified root causes of recurring issues and documented cases to reduce repeat tickets.
• Met daily targets consistently while balancing quality metrics and customer satisfaction.