Syed HASHIR SARFARAZ
Patient Access Manager
North Karachi,SD
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
6
6
years of professional experience
10
10
Certifications
2
2
Languages
Work History
Patient Access Manager
Personic Health
10.2025 - Current
- Developed highly effective communication, interpersonal, and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Fostered an inclusive work environment by promoting open communication channels and encouraging collaboration among team members.
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
- Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
- Collaborated with cross-functional teams to address challenges related to patient access operations, fostering an environment of continuous improvement and innovation.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Patient Care Manager
Personic Health Kentucky
08.2025 - 10.2025
- Supervised the team of patient care coordinators for the State of KY and supporting them in their daily tasks.
- Coordinated referrals to specialists, hospitalizations, home health companies, ancillary testing, and other enabling services for patients.
- Communicated with the patients, both old and new, and explaining different aspects of our wound care services to them.
- Addressed family concerns promptly by collaborating closely with providers and nurses.
- Worked closely with RCM in converting referrals to active patients.
- Maintained a good relationship with the patients and referral sources.
- Resolved different logistical and scheduling issues faced by nursing practitioners and wound nurses.
Patient Care Coordinator
Personic Health Florida
04.2025 - 08.2025
- Supervised the team of patient care coordinators for the State of KY and supporting them in their daily tasks.
- Coordinated referrals to specialists, hospitalizations, home health companies, ancillary testing, and other enabling services for patients.
- Communicated with the patients, both old and new, and explaining different aspects of our wound care services to them.
- Addressed family concerns promptly by collaborating closely with providers and nurses.
- Worked closely with RCM in converting referrals to active patients.
- Maintained a good relationship with the patients and referral sources.
- Resolved different logistical and scheduling issues faced by nursing practitioners and wound nurses.
Co-Founder
Global Clinical Exchange Initiative
10.2023 - Current
- Collaborated with other doctors on taking online lectures to aid medical students in their hospital rotations.
- Designed syllabus and learning content for different online sessions conducted on the platform.
- Presented online lectures on different topics to medical students that were specifically curated around clinical knowledge.
- Liaised with doctors from different belonging to different specialties, taking insights from them, and using them to guide medical students to choose their post-graduation professional path via YouTube.
L&D Content Strategist
ExoExcellence Consultants
07.2021 - 07.2025
- Developed original content through social listening and independent sources.
- Applied current editing and photography tools (Canva, MS Word, MS PowerPoint, and Camtasia) to create online courses in different niches, especially occupational health and safety, ISO standards, and corporate practices.
- Strengthened content through proofreading and editing.
- Organized collected information to produce well-written designed courses.
- Produced interactive videos to make the learning content simpler to understand.
House Officer
Abbasi Shaheed Hospital
04.2024 - 04.2025
- - Department of Medicine – January 2025 – April 2025
- Skill development in history taking, patient counselling, and ward management. Dedicated two-week rotations of MICU and ER separately.
- Learned the management of acute, chronic, and acute-on-chronic medical conditions, especially the ones related to diabetes and chest medicine.
- - Department of Psychiatry – October 2024 – January 2025
- Developed history taking skills for common psychiatric conditions.
- Excelled in patient counselling.
- Department of Surgery – July 2024 – October 2024
- Worked in the department of surgery and learned to manage various acute and chronic surgical problems.
- Learned to evaluate and manage common surgical emergencies and assisted during different elective and emergent surgical operations.
- - Department of Ophthalmology – April 2024 – July 2024
- Gained initial exposure of clinical practice, got hands-on training on history training, diagnosing different ophthalmological pathologies, and developing patient counselling skills.
Lead Instructional Designer
Medaid Pakistan
09.2023 - 01.2024
- Managed a team of twelve people and designed a first aid curriculum for various instructional levels on Canva.
Freelance Content Writer
02.2020 - 12.2022
- Conducted extensive internet research to provide facts and statistics for articles and blogs across multiple niches.
- Added keywords and meta descriptions to increase SEO presence.
- Ghostwrote articles for different clients and agencies in various industries, incorporating relevant SEO terms and interlinking.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Freelance Content Writer
ExoExcellence Consultants
03.2020 - 06.2021
- Wrote articles and blogs on medical devices and explanations of ISO standards, especially ISO 9001.
- Used Microsoft Word, Google Docs and PowerPoint to store and share created documents.
- Added keywords to enhance SEO performance.
Education
Certified Health Quality Professional -
Dow University of Health Sciences
02.2026
Bachelor of Medicine, Bachelor of Surgery (MBBS) - undefined
University of Karachi
12.2023
Skills
Team leadership
Team management
Teamwork and collaboration
Decision-making
Organizational skills
HIPAA compliance
Effective written and verbal communication
New staff training
Teaching and demonstration
Public presentation Content creation and designing
Active listening
Communication skills
Certification
Office Politics – Managing Workplace Power Dynamics - Offered by alison.com (Credential ID: 5836-22452056)
Accomplishments
Co-authored and published a book, consisting translations of important medical terminologies from English to Urdu. The purpose was to help common Pakistani populace in explaining their symptoms to their physicians better. Similarly, it aimed for the physicians to make their verbiage more friendly and comprehensible, with using less and less medical jargon.
Timeline
Patient Access Manager
Personic Health
10.2025 - Current
Patient Care Manager
Personic Health Kentucky
08.2025 - 10.2025
Patient Care Coordinator
Personic Health Florida
04.2025 - 08.2025
House Officer
Abbasi Shaheed Hospital
04.2024 - 04.2025
Co-Founder
Global Clinical Exchange Initiative
10.2023 - Current
Lead Instructional Designer
Medaid Pakistan
09.2023 - 01.2024
L&D Content Strategist
ExoExcellence Consultants
07.2021 - 07.2025
Freelance Content Writer
ExoExcellence Consultants
03.2020 - 06.2021
Freelance Content Writer
02.2020 - 12.2022
Bachelor of Medicine, Bachelor of Surgery (MBBS) - undefined
University of Karachi
Certified Health Quality Professional -
Dow University of Health Sciences