Syed Farrukh

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
• Prepared monthly resort audits for review.
• Developed and implemented marketing strategies to promote hotel services.
• Increased customer service ratings through personable service.

Key achievements:

• Exceeded guest satisfaction scores over 90% in all critical areas.
• Improved customer service scores by 20% and exceeded annual sales by more than $20K.
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.

• From June 2016- Dec 2016 Travel to Oman with Company CEO for business tour.
• Assisted customer by locating items, processing payments, and carrying out heavy purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Performed inventory control, such as counting, and stocking merchandise.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

• Reconciled company accounts for credit cards, employee expenses, and commissions.
• Monitored status of accounts receivable and payable to facilitate prompt processing.
• Reviewed general ledger entries and assessed accuracy.
• Completed financial reports, providing insight into performance, operations and cash flow.
• Trading of shares.
• Accounting Software Smart Stock System ultra trade.
• Handling Banking Transactions.
• Check Audit.

• Monitored status of accounts receivable and payable to facilitate prompt processing.
• perform filling, data management, drafting and editing short office memos.
• Maintained excellent attendance record, consistently arriving to work on time.
• Reviewed general ledger entries and assessed accuracy.
• Assist with all other office administrative duties.
• Reconciled company accounts for credit cards, employee expenses, and commissions.
• Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.