Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Syed Faiq Ali Shah

Karachi

Summary

Dynamic Customer Support Executive with 7 years of experience in enhancing customer satisfaction and relationship management in the UK market. Successfully improved customer retention and generated repeat business opportunities by effectively addressing customer inquiries and fostering strong client relations. Seeking to leverage proven track record and problem-solving skills in a Sales and Support role at an IT company to drive customer engagement and business growth.

Overview

7
7
years of professional experience

Work History

Patient Support Executive

Caregenix
Karachi
09.2024 - 08.2025
  • Assisting US patients

Team lead

Quicklease Car Rental
Karachi
09.2022 - 08.2024
  • Assisting Customer through chats and calls
  • UAE based car rental company
  • Managed daily sales operations while meeting personal sales targets.
  • Led and motivated the team to achieve rental and upselling goals.
  • Trained staff on customer service, booking procedures, and product knowledge.
  • Handled escalated customer issues and ensured smooth operations.
  • Monitored team performance and maintained accurate sales records.

Senior Sales Executive

McLean Intelligence Workforce
Karachi
02.2021 - 07.2022
  • Made outbound calls
  • Converting leads into Customer
  • B2B Sales in US

Customer Support Executive

Eminent4U
Karachi
06.2018 - 01.2021
  • Answering Customer's queries
  • Building good relationship with customers
  • UK based

Education

Computer Science -

Army Public School C.O.D
Karachi

Pre Engineering -

Fazaia Degree Colleges PAF BASE FAISAL
Karachi

Associate Degree Science -

University of Sindh, Jamshoro
Hyderabad

Skills

  • Sales And Customer Support
  • Client Relations
  • Business Development
  • Business Strategy
  • Team Management
  • Team Building
  • Collaborative Leadership
  • Customer Retention
  • Team Leadership
  • Process Improvement
  • Quality Assurance
  • Risk Management

Languages

English
Proficient
C2

Timeline

Patient Support Executive

Caregenix
09.2024 - 08.2025

Team lead

Quicklease Car Rental
09.2022 - 08.2024

Senior Sales Executive

McLean Intelligence Workforce
02.2021 - 07.2022

Customer Support Executive

Eminent4U
06.2018 - 01.2021

Computer Science -

Army Public School C.O.D

Pre Engineering -

Fazaia Degree Colleges PAF BASE FAISAL

Associate Degree Science -

University of Sindh, Jamshoro
Syed Faiq Ali Shah