Carrer Growth
Kasbit
Bachelor of Science from Computer Science
07.2023 - Current
Hi, I’m
Syed Bilal Ali
IT Lead
Karachi ,Sindh
Timeline
Assistant IT Administrator
SMB Services
06.2023 - Current
IT Team Lead
Tranzop IT Services
10.2021 - 06.2023
Senior IT Support Engineer
NK Computers
06.2017 - 10.2021
Work History
SMB ServicesKarachi, Sindh
Assistant IT Administrator
06.2023 - Current
Job overview
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Coordinated software upgrades and patches, ensuring minimal disruption to end-users during deployment.
- Maintained strong relationships with vendors, negotiating contracts that resulted in cost savings without sacrificing quality or service levels.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collaborated with cross-functional teams to develop customized software solutions for various departments.
- Optimized server hardware and software configurations, leading to improved system stability and performance.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Designed staffing plans for newly opened [Type] locations, organizing hiring and training scenarios to verify availability of competencies at each facility.
- Developed training materials for end-users, increasing their understanding of IT systems and reducing help desk calls related to simple issues.
Tranzop IT ServicesKarachi, Sindh
IT Team Lead
10.2021 - 06.2023
Job overview
- Championed IT best practices through effective communication, training sessions, and workshops for non-technical staff members.
- Configured and tested new software and hardware.
- Reduced system downtime through proactive monitoring, identifying potential issues, and timely resolution of incidents.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Streamlined internal communications with the integration of collaboration tools that improved overall team coordination and efficiency.
- Installed, configured and maintained computer systems and network connections.
- Enhanced team productivity by implementing agile methodologies and streamlining project workflows.
- Implemented data backup protocols for disaster recovery preparedness, ensuring minimal loss of information during unexpected events.
- Assisted in development of system security protocols.
- Implemented automation tools for improved efficiency in testing processes and reduced manual intervention.
- Achieved cost savings through careful analysis of IT expenses, identifying opportunities for consolidation or elimination when appropriate.
NK Computers Karachi, Sindh
Senior IT Support Engineer
06.2017 - 10.2021
Job overview
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
Overview
7
years of professional experience
1
year of post-secondary education
1
Language
Education
Kasbit Karachi
Bachelor of Science from Computer Science
07.2023 - Current
Skills
- Hardware Integration
- Microsoft Operating Systems
- Customer Service Process Improvement
- Technology Assessment
- VMware Virtualization
- Operational Efficiency
- Multimedia Presentations
- Information Assurance
- Service Quality
- Training Junior Team Members
- Equipment Advice
- New Hire Orientation
- Hardware and Software Updates
- New Product Information
- Continuous Improvement Process
- User Account Creation
- Project Scopes
- Process Monitoring
- Organizational Systems
- Configuration and Management
- Cisco Routers and Switches
- Data Communications
- Expense Analysis
- Wide Area Network (WAN)
- Maintenance Organization and Development
- Network Infrastructure Support
- Meeting Support
- Help Desk Support
- Video Equipment
- System Design and Implementation
- Cisco Wireless
- Windows Server 2003
- Hardware Integration
- Cost Savings
- Protecting Networks
- Monitoring Recovery
- Wireless Access Point
- Bug Fixes
- User Support and Troubleshooting
- Emergency Situations
- Network Device Monitoring
- Team Meetings
- Disaster Recovery Operations
- Second-Level Support
- Vendor Contracts
- Server Deployment
- Microsoft Active Directory
- Installing New Hardware
- Hardware Components
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPaid time offWork from home optionPersonal development programsInterests
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