Timeline
Work History
Overview
Education
Skills
Work Preference
Interests
Hi, I’m

Syed Bilal Ali

IT Lead
Karachi ,Sindh

Timeline

Kasbit

Bachelor of Science from Computer Science
07.2023 - Current

Assistant IT Administrator

SMB Services
06.2023 - Current

IT Team Lead

Tranzop IT Services
10.2021 - 06.2023

Senior IT Support Engineer

NK Computers
06.2017 - 10.2021

Work History

SMB Services
Karachi, Sindh

Assistant IT Administrator
06.2023 - Current

Job overview

  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Coordinated software upgrades and patches, ensuring minimal disruption to end-users during deployment.
  • Maintained strong relationships with vendors, negotiating contracts that resulted in cost savings without sacrificing quality or service levels.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Collaborated with cross-functional teams to develop customized software solutions for various departments.
  • Optimized server hardware and software configurations, leading to improved system stability and performance.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Designed staffing plans for newly opened [Type] locations, organizing hiring and training scenarios to verify availability of competencies at each facility.
  • Developed training materials for end-users, increasing their understanding of IT systems and reducing help desk calls related to simple issues.

Tranzop IT Services
Karachi, Sindh

IT Team Lead
10.2021 - 06.2023

Job overview

  • Championed IT best practices through effective communication, training sessions, and workshops for non-technical staff members.
  • Configured and tested new software and hardware.
  • Reduced system downtime through proactive monitoring, identifying potential issues, and timely resolution of incidents.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Streamlined internal communications with the integration of collaboration tools that improved overall team coordination and efficiency.
  • Installed, configured and maintained computer systems and network connections.
  • Enhanced team productivity by implementing agile methodologies and streamlining project workflows.
  • Implemented data backup protocols for disaster recovery preparedness, ensuring minimal loss of information during unexpected events.
  • Assisted in development of system security protocols.
  • Implemented automation tools for improved efficiency in testing processes and reduced manual intervention.
  • Achieved cost savings through careful analysis of IT expenses, identifying opportunities for consolidation or elimination when appropriate.

NK Computers
Karachi, Sindh

Senior IT Support Engineer
06.2017 - 10.2021

Job overview

  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
  • Generated reports to track performance and analyze trends.
  • Diagnosed and troubleshot hardware, software and network issues.

Overview

7
years of professional experience
1
year of post-secondary education
1
Language

Education

Kasbit
Karachi

Bachelor of Science from Computer Science
07.2023 - Current

Skills

  • Hardware Integration
  • Microsoft Operating Systems
  • Customer Service Process Improvement
  • Technology Assessment
  • VMware Virtualization
  • Operational Efficiency
  • Multimedia Presentations
  • Information Assurance
  • Service Quality
  • Training Junior Team Members
  • Equipment Advice
  • New Hire Orientation
  • Hardware and Software Updates
  • New Product Information
  • Continuous Improvement Process
  • User Account Creation
  • Project Scopes
  • Process Monitoring
  • Organizational Systems
  • Configuration and Management
  • Cisco Routers and Switches
  • Data Communications
  • Expense Analysis
  • Wide Area Network (WAN)
  • Maintenance Organization and Development
  • Network Infrastructure Support
  • Meeting Support
  • Help Desk Support
  • Video Equipment
  • System Design and Implementation
  • Cisco Wireless
  • Windows Server 2003
  • Hardware Integration
  • Cost Savings
  • Protecting Networks
  • Monitoring Recovery
  • Wireless Access Point
  • Bug Fixes
  • User Support and Troubleshooting
  • Emergency Situations
  • Network Device Monitoring
  • Team Meetings
  • Disaster Recovery Operations
  • Second-Level Support
  • Vendor Contracts
  • Server Deployment
  • Microsoft Active Directory
  • Installing New Hardware
  • Hardware Components

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPaid time offWork from home optionPersonal development programs

Interests

Carrer Growth

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Syed Bilal AliIT Lead