SYED ANWAAR AHMED NABI
Summary
Customer Support Executive with experience in sales-focused call center support, customer engagement, and issue resolution. Builds rapport quickly through psychology-informed communication and a calm, friendly approach that helps customers feel valued. Brings team coordination and event-management discipline from project-based roles that demanded organization and clear follow-through.
Overview
19
19
Certifications
5
5
years of professional experience
Work History
Customer Support Executive
Ibex Call Center
01.2022 - 01.2023
- I completed their training and started working at Customer Support Executive. As a psychology enthusiast I really like to understand different people and try to connect with them and being as friendly as possible. My aim is to find a career where handle customers and make them feel valuable and important by engaging with them. Contributed to sales-focused department by striving to meet customer satisfaction goals. However, I had to leave the job to concentrate on my education.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support in navigating product features and services for enhanced customer satisfaction.
- Assisted in processing orders and managing returns, ensuring timely resolutions.
Technical Associate (Intern)
ReCyP:HER (Re-thinking Cybersecurity in Pakistan: Human factors' Essential Role) Project, IBA
01.2022 - 01.2023
- Served as Technical Associate for ReCyP:HER, organizing and conducting workshops and awareness sessions, including collaborative efforts with Crime Stoppers Karachi and Fazia Degree College to promote community safety.
- It is a deliverable-oriented project-based job with no fixed office hours. The interns coordinated and executed Cybersecurity Awareness Sessions at educational institutions.
- Assisted in developing cybersecurity awareness materials for diverse audiences.
- Supported team in analyzing human factors affecting cybersecurity practices.
- Collaborated with stakeholders to identify and address security vulnerabilities.
Operations Management (Intern)
CICT, IBA Karachi
01.2022 - 09.2022
- Acknowledged crucial role of operations across departments. During my time as an intern, I, along with other team-members, was responsible for managing training operations at IBA CICT for a period of 6 months. Collaborated with team members, coordinated activities, and managed personnel to achieve successful training operations. It helped me develop into an adaptable and innovative problem-solver, capable of finding efficient solutions to complex challenges. Furthermore, I improved my organizational skills that allow me to successfully manage multiple tasks simultaneously and to maintain positive relationships with all stakeholders, facilitating the achievement of organizational goals.
- Streamlined operational processes to enhance workflow efficiency and reduce bottlenecks.
- Developed strong organizational skills through managing multiple tasks simultaneously while maintaining attention to detail within tight deadlines.
- Enhanced team productivity by providing training and guidance to fellow interns.
- Assisted in the preparation of comprehensive reports detailing operations performance, allowing for better decision-making by management.
- Facilitated communication between departments, helping to streamline internal processes and reduce redundancies.
Senior Leading Cadet
Cadet College Petaro, (CCP)
01.2019 - 01.2021
- Led Sachal House at Cadet College Petaro, developing leadership skills while effectively managing challenging situations. Demonstrated ability to lead by example, fostering collaboration among peers to achieve shared objectives. Learned discipline, perseverance, and teamwork at CCP, skills that have greatly influenced my personal and professional growth. I am grateful for the opportunity to have been a part of this esteemed institution.
- Assisted in conducting drills and physical training sessions for cadets.
- Collaborated with instructors to ensure adherence to safety protocols during activities.
- Participated in team-building exercises, enhancing camaraderie among peers.
Teaching Assistant Project Management Workshop
Center for Executive Education (CEE), IBA Karachi
01.2019 - 01.2019
- Expanded horizons by actively seeking opportunities to learn and teach project management methodologies at IBA Karachi. At IBA Karachi, I availed the opportunity to teach and promote effective project management methodologies. Through this experience, I was able to obtain a certification in Project Management from one of Pakistan's most prestigious universities, IBA. Gained valuable project management skills and consistently delivered successful outcomes through dedication and strong work ethic. Collaborated effectively with stakeholders and team members, leveraging communication and interpersonal skills to achieve common goals.
- Assisted instructors in preparing course materials and resources for executive education programs.
- Supported the administration of assessments and evaluations to ensure student understanding and progress.
- Coordinated logistics for workshops, including scheduling and space arrangements to optimize learning environments.
Event Organizer
Malir Defence Residents’ Association (MDRA), Karachi
01.2018 - 01.2019
- In my role as an Event Organizer at Malir Defence Residence Association, I successfully orchestrated a variety of community events including Eid Fest, a 14th August sports event, and The Astronomy Club at the community center. Led team in executing community events, providing clear instructions and guidance to ensure smooth and efficient operations. Demonstrated strong leadership and event planning skills, focusing on detail and passion to deliver exceptional attendee experiences. I possess excellent communication and interpersonal skills, which allow me to build strong relationships with vendors, sponsors, and community members. Adapted to changing circumstances and contributed creatively, enhancing overall value to event planning team.
- Coordinated logistical arrangements for community events, ensuring seamless execution and participant satisfaction.
- Managed vendor relationships to secure services and negotiate contracts for various event needs.
- Developed event promotion strategies, utilizing social media platforms to increase community engagement and attendance.
Education
O levels - Science Subjects
Cadet College Petaro
Petaro, PakistanIntermediate - (Pre-Engineering)
Ghazali Grammar Secondary School
Karachi, Sindh, Pakistan07-2025
Skills
Management
Leadership
Team management
Project management
Strategic planning
Problem solving
Critical thinking
Stakeholder management
Event coordination
Program coordination
Affiliations
- I am good in organizing and managing events. I have organized futsal tournaments and created a successful football team. Additionally, I have coordinated events such as a shelter and fodder camp for sacrificial animals during Eid-ul-Azha among other.
- As a sportsman, social worker, and motivational speaker, I believe that understanding people's psychology is crucial for success in all aspects of life, and I am committed to learning more about it.
Certification
Certificate in Aviation Business Administration (CABA) 2020
CERTIFICATIONS
- Project Management 5-day Workshop
- Attended the workshop and assisted the trainer/instructor
- Cyber Winter Camp-IBA 3-Days workshop
- From Zero to Scripting - Python 1-Day workshop
- Basic Civil Defence Certification 1-Day workshop
Timeline
Operations Management (Intern)
CICT, IBA Karachi
01.2022 - 09.2022
Customer Support Executive
Ibex Call Center
01.2022 - 01.2023
Technical Associate (Intern)
ReCyP:HER (Re-thinking Cybersecurity in Pakistan: Human factors' Essential Role) Project, IBA
01.2022 - 01.2023
Senior Leading Cadet
Cadet College Petaro, (CCP)
01.2019 - 01.2021
Teaching Assistant Project Management Workshop
Center for Executive Education (CEE), IBA Karachi
01.2019 - 01.2019
Event Organizer
Malir Defence Residents’ Association (MDRA), Karachi
01.2018 - 01.2019
O levels - Science Subjects
Cadet College Petaro
Intermediate - (Pre-Engineering)
Ghazali Grammar Secondary School