Summary
Overview
Work History
Education
Skills
Timeline
Generic

Syed Abdullah

Operation Executive / Team Leader
Abu Dhabi

Summary

Dynamic operations leader with proven success at Quick Link Delivery Services, enhancing delivery efficiency by 20% and achieving a 95% on-time rate. Skilled in logistics and problem-solving, I excel in team collaboration and customer service, driving performance improvements while maintaining high safety standards. Committed to optimizing processes and fostering strong team dynamics.

Overview

1
1
year of professional experience

Work History

Management Responsibilities – Courier Operations

Quick Link Delivery Services
01.2024 - Current
  • Planned and executed operational strategies to improve delivery speed, reduce costs, and enhance customer satisfaction.
  • Managed day-to-day logistics activities, overseeing dispatch, delivery, fleet maintenance, and staff scheduling.
  • Developed performance reports and dashboards to track KPIs, including delivery success rate, turnaround time, and cost efficiency.
  • Coordinated with cross-functional teams (warehouse, customer service, and IT) to ensure aligned operations.
  • Handled budgeting, resource allocation, and procurement of delivery equipment and supplies.
  • Implemented SOPs and compliance protocols to meet safety and service standards.
  • Played a key role in scaling operations during peak seasons through temporary workforce management and process optimization.
  • Engaged in hiring, staff evaluations, and leadership development initiatives.
  • Resolved complex logistical issues and customer escalations with strategic decision-making.
  • Championed digital tools to improve tracking, reporting, and communication across teams.

Team Leader – Courier Operations

Quick Link Delivery Services
01.2024 - Current
  • Supervised a team of delivery drivers, dispatchers, and support staff to ensure smooth daily operations.
  • Assigned delivery zones and schedules to optimize coverage and minimize delays.
  • Motivated team members to meet daily targets, resulting in consistent on-time delivery performance.
  • Monitored individual performance metrics and provided coaching for underperforming staff.
  • Acted as the first point of contact for escalations, resolving operational and customer issues quickly.
  • Facilitated regular team meetings to align goals, share feedback, and boost morale.
  • Trained new hires on company policies, safety practices, and delivery procedures.
  • Collaborated with the operations manager to improve workflow and reduce delivery time.
  • Maintained clear communication between drivers, dispatch, and customer service teams.
  • Recognized for improving team efficiency and reducing operational errors by 30%.

Operations Executive / Team Lead

Quick Link Delivery Services
01.2024 - Current
  • Oversaw end-to-end delivery operations, ensuring timely and accurate dispatch of packages across multiple zones.
  • Led and mentored a team of delivery personnel and dispatch staff, improving performance and reducing delivery errors.
  • Optimized delivery routes using tracking and logistics tools, reducing fuel costs and improving efficiency.
  • Maintained key operational KPIs, achieving 95%+ on-time delivery rate consistently.
  • Implemented new process workflows, leading to a 20% improvement in overall operational speed.
  • Acted as a communication bridge between management, drivers, and customer support for smooth coordination.
  • Ensured strict adherence to safety standards and customer service protocols.
  • Managed inventory control, shipment tracking, and maintenance scheduling for delivery fleet.
  • Trained new employees and created SOPs for day-to-day operations.
  • Handled high-pressure problem-solving during peak delivery periods and emergencies.

Education

Bachelor of Science -

Agriculture University
Islamabad
04.2001 -

Skills

Working independently

Timeline

Management Responsibilities – Courier Operations

Quick Link Delivery Services
01.2024 - Current

Team Leader – Courier Operations

Quick Link Delivery Services
01.2024 - Current

Operations Executive / Team Lead

Quick Link Delivery Services
01.2024 - Current

Bachelor of Science -

Agriculture University
04.2001 -

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Syed AbdullahOperation Executive / Team Leader