SWATI ABROL
Financial Advisor & Investment Consultant
Ottawa, Canada,Canada
Summary
Accomplished Financial Advisor & Investment Consultant at TD Canada Trust with a passion for Investment and Capital Market Risk Analysis. Strong track record of effectively demonstrating leadership and initiative, with specific experience in:
- Confidently recommending suitable services and products that help clients save money and leverage their assets, through investments, real estate secured lending, and unsecured credit
- Analyzing and interpreting investment portfolios to develop investment strategies
- Managing a small book of high-valued clients to maintain long-term effective business relationship
- Consistently exceeding Financial Sales and Customer Service metrics by 200%
- Effectively offering financial advice to clients to help them make informed decisions while discussing their current finances, future plans, and investments
- Enforcing corporate policy compliance and completing due-diligence analysis while applying risk management principles
- Researching, compiling, analyzing, and interpreting data using advanced MS Excel functions and other Microsoft Office programs
- Ability to work independently, supervise, and collaboratively as part of a team
- Detail-oriented, highly-motivated, self-starter, ability to learn quickly, attention to detail, strong analytical, and organizational skills
- Communicating effectively both verbally and in writing using scientific and financial terminology
Overview
3
3
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Financial Advisor & Investment Consultant
TD CANADA TRUST
Ottawa, ON
03.2021 - Current
- Advised clients of high-level financial solutions from a range of available investment and credit banking solutions
- Educated clients on various financial matters and provided professional recommendations on investment opportunities (i.e. Mutual Funds), products and services based on each clients' individual needs
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes
- Boosted sales by 200-300% and exceeded sales target by employing consultative sales tactics, superior customer care, and managing business pipeline
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
- Acted as a manager for the frontline staff in handling customer problems, inquiries, complaints, and identified resources for problem resolution and designed best-option solutions
Personal Banking Associate
TD CANADA TRUST
Ottawa, ON
11.2019 - 02.2021
- Awarded Regional Champions Winner for fiscal year 2019 and was awarded an all-inclusive trip to the Bahamas
- Exceeded Sales and Customer Service metrics by 200%, and was awarded Top Sales in the Ottawa Region for Quarter 3 where my Sales measured at 300%
- Built strong rapport with new clients through cold-calling and proactive follow-up strategies to better serve financial needs and promote branch loyalty and long term business growth
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- Upheld stringent bank standards for loans, money handling and legal considerations
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers
- Completed due-diligence analysis for new client applications by preparing and reviewing requisite documents and updating systems
- Increased teller efficiency by supervising, developing, and implementing improved service methods
- Utilized Salesforce CRM tool to generate and follow up with leads
Customer Experience Associate
TD CANADA TRUST
Ottawa, ON
02.2019 - 11.2019
- Consistently exceeded Sales and Customer Service metrics by 200%
- Fulfilled simple sales which include Day to Day and Credit products and pre-approved payment leads
- Efficiently processed standard teller transactions for customers including servicing clients’ personal and business accounts, managing safety deposit boxes, handling and balancing large quantities of cash ($100,000+ in CAD, USD, MXN, GBP), while performing in-depth identification checks, as necessary
- Contributed to achieving branch sales and customer satisfaction goals by recommending products and services that meet customers’ needs
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue
- Documented all customer interactions in internal database to maintain customer service history details
Research Analyst
SAMUEL ASSOCIATES
Ottawa, ON
06.2019 - 08.2019
- Reported to the President/Chief Executive Officer
- Conducted research in support of marketing plans, government relation initiatives, and client services, which was used in presentation decks, briefing notes, and client letters to public officials
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations
- Conducted research in accordance with the highest professional and academic standards including but not limited to compliance with all copyright and intellectual property and licensing rights
- Produced data spreadsheets in Excel, analyzed data, and made recommendations
- Provided administrative support through coordinating activities such as meetings, teleconferences, scheduling, and preparing briefing notes
Education
Bachelor of Science - Geology
University Of Ottawa
Ottawa, Canada 2013 - 2018
International Baccalaureate Diploma -
Ashbury College
Ottawa, Canada 2011 - 2013
Skills
Financial Services
Capital Markets Expertise
Investment Performance Analysis
Trend Analysis Expertise
Investment Advice & Planning
Portfolio Management
Data Interpretation
Asset Management
Wealth Management
Strategic Sales & CRM
Microsoft Office
Cold Calling
Verbal & Written Communication
Accomplishments
- TD Champions Club (2020)
- TD Canada Trust Spotlight Excellence Winner (Quarter 3, 2019)
Certification
CFA Institute: Chartered Financial Analyst - Level 1 Candidate
Timeline
CFA Institute: Chartered Financial Analyst - Level 1 Candidate
12-2021
CSI: Financial Planning I
05-2021
CSI: Certificate in Financial Service Advice
05-2021
Financial Advisor & Investment Consultant
TD CANADA TRUST
03.2021 - Current
CSI: Investment Funds in Canada - Mutual Fund Dealers Association of Canada
09-2020
Personal Banking Associate
TD CANADA TRUST
11.2019 - 02.2021
Samuel Associates: Young Professional Executive Coaching Program
08-2019
Research Analyst
SAMUEL ASSOCIATES
06.2019 - 08.2019
Customer Experience Associate
TD CANADA TRUST
02.2019 - 11.2019
Bachelor of Science - Geology
University Of Ottawa
2013 - 2018
International Baccalaureate Diploma -
Ashbury College
2011 - 2013