CRM, google workspace, slack
Sundas Hayat
Program Manager
Islamabad
Summary
Impact-driven professional with strong experience in program coordination, community engagement, and process improvement. Skilled in managing online programs, developing SOPs, and implementing structured systems to enhance efficiency and user experience. Passionate about global health, effective altruism, and leveraging technology and automation to deliver scalable impact. Adept at building collaborative relationships, managing digital platforms (Google Workspace, Slack, Notion), and fostering inclusive online communities
Overview
3
3
years of professional experience
1
1
Language
Work History
Operations Manager
GC Event Studio
01.2024 - Current
- Manages daily operations, ensuring compliance with each client and standards.
- Collaborated with each department team members to streamline workflow and improve operational efficiency.
- Coordinate production of video content, maintaining content for each service for marketing team including BTS and POV.
- Improved profit, reduced complaints to 0.05%, and elevated customer satisfaction through strategic process improvements
- Lead meetings to enhance CRM efficiency through automation and documented SOPs to build a streamlined onboarding and training system now in implementation.
Marketing Manager
LinkedIn Ginie
01.2023 - 02.2024
- Proactively connected with potential leads and arranged personalized one-on-one meetings to strengthen client relationships.
- Developed and executed targeted marketing campaigns to enhance brand visibility and engagement.
- Collaborated with cross-functional teams to align marketing strategies with business objectives.
- Utilized digital marketing tools to optimize online presence and drive traffic to company website.
- Supported website content management to ensure accuracy and consistency across pages.
Education
Master of Science - Sociology
Quaid-i-Azam University
Islamabad, Pakistan 05.2001 -
Skills
Project/Program coordination & management
Community engagement & management
Online content management / knowledge hub administration
Outreach & partnership building
Monitoring, evaluation & tracking outcomes
Event and meeting coordination (online, 1:1 sessions)
Software
Timeline
Operations Manager
GC Event Studio
01.2024 - Current
Marketing Manager
LinkedIn Ginie
01.2023 - 02.2024
Master of Science - Sociology
Quaid-i-Azam University
05.2001 -