Sumaid Anwar Chaudhary
Lahore
Summary
Senior System Support Engineer with extensive experience in system configuration and end-user support at Affinity Customer Service Pvt Ltd. Proven ability to manage IT assets effectively while delivering comprehensive technical training. Strong communication and IT skills utilized to enhance operational efficiency and reduce downtime.
Overview
6
6
years of professional experience
Work History
Senior System Support Engineer
Affinity Customer Service Pvt Ltd
Lahore
08.2024 - Current
- Managed daily IT operations to ensure system performance and minimise downtime.
- Maintained IT inventory, including hardware and software assets.
- Configured and supported servers, DNS, proxy, firewalls, and network security.
- Administered Active Directory, user accounts, GPOs, and authentication policies.
- Provided hardware support and troubleshooting for PCs, printers, and network devices.
- Installed and maintained Windows OS and essential business software.
- Documented IT assets, user permissions, and system changes for compliance.
- Supported backup, disaster recovery, and preventive maintenance tasks.
- Delivered responsive end-user support and technical training.
- Assisted in network setup and maintenance of switches, routers, and wireless access points.
- Coordinated with vendors for IT equipment and service support.
IT Support Engineer
Daraz.PK
Lahore
01.2023 - 01.2024
- Providing Remote and on-site Technical Support to the Users.
- Claiming and closing IT Tickets on XSpace.
- Windows and Software Installation.
- Network Level 1 Testing.
- IT Hardware Support.
- Troubleshooting.
- Sending IT Assets via TCS and responding to Emails.
- Visiting Different Sites of Daraz in Lahore for on-site support related to the network.
- Making network Equipment live at new sites and resolving issues at existing sites with the remote assistance of the network Team.
Quality Control Specialist
Daraz.Pk
Lahore
01.2023 - 01.2024
Station Officer
Daraz.PK
Lahore
01.2022 - 01.2023
Social Media Expert
Aptech Computer Education
Lahore
01.2021 - 01.2022
Social Media Expert
Diy Fireflies
Lahore
01.2019 - 01.2021
Education
BSCS -
Pearson Board UK ( British Education & Training System)
Lahore07-2021
Advance Diploma in Software Engineering -
Aptech Computer Education
Lahore01.2017
Skills
- Microsoft Office
- Software support
- System configuration
- Effective communication
- Continuous improvement
- System deployment
- Time and task management
- IT skills
- Active Directory administration
- End-user support
- Hardware configuration
- Technical documentation
- IT asset management
- Vendor coordination
- Operating system mastery
Timeline
Senior System Support Engineer
Affinity Customer Service Pvt Ltd
08.2024 - Current
IT Support Engineer
Daraz.PK
01.2023 - 01.2024
Quality Control Specialist
Daraz.Pk
01.2023 - 01.2024
Station Officer
Daraz.PK
01.2022 - 01.2023
Social Media Expert
Aptech Computer Education
01.2021 - 01.2022
Social Media Expert
Diy Fireflies
01.2019 - 01.2021
BSCS -
Pearson Board UK ( British Education & Training System)
Advance Diploma in Software Engineering -
Aptech Computer Education
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