Haseeb Sajjad

As a diligent and experienced Shift Incharge in Front Office and Customer Care, I bring a strong foundation in overseeing daily operations, resolving customer ,inquiries efficiently, and ensuring smooth front office functions. With a proven track record of delivering exceptional service and leading teams to success, I am adept at multitasking, problem-solving, and fostering positive customer relationships. I am dedicated to maintaining high standards of efficiency and professionalism while continuously striving to enhance the customer experience.

As an experienced Shift Incharge in Front Office and Customer Care, I excel in overseeing daily operations, resolving customer inquiries efficiently, and ensuring seamless front office functions. With a history of providing exceptional service and guiding teams to success, I am skilled in multitasking, problem-solving, and fostering positive customer relationships. My background includes reputable establishments like Faisalabad Grand Regent Hotel & Suites, Faisalabad Serena Hotel, Regency Inn Hotel, Royal Elegance Hotel, and MERODDI Hotels & Apartments. Proficient in PMS Opera system, I am fluent in English, Urdu, Punjabi, and Turkish, enabling me to enhance guest experiences and operational efficiency. I am committed to upholding high standards of professionalism and customer satisfaction, poised to bring my expertise to a dynamic hospitality setting.

• Clear and professional communication with guests and team members.
• Demonstrated leadership in team management and operational excellence.
• Efficiently manages reservations, check-ins, and guest relations.
• Skilled in handling cash, credit cards, and maintaining financial accuracy.
• Thrives in fast-paced environments, adept at adjusting to change.
• Meticulous in maintaining accurate records and guest accounts.
• Prompt and effective resolution of guest issues to enhance satisfaction.
• Fluent in English, Urdu, Punjabi, and Turkish for effective communication.

• Shift Incharge, Front Office, MERODDI Hotels & Apartments, Turkey, 08/01/22, 05/01/23, Managed front office operations during assigned shifts, ensuring smooth check-in/out., Supervised front desk staff, providing guidance and support to maintain high service., Handled guest complaints and issues promptly, resolving conflicts with tact., Coordinated with other departments to meet guest needs, including room assignments., Maintained accurate records of guest interactions and transactions, ensuring compliance.
• Front Desk Officer, Royal Elegance Hotel, Pakistan, 02/01/21, 09/01/21, Greeted and assisted guests with enthusiasm, providing information on hotel services., Processed reservations and checked guests in and out efficiently, maintaining a welcoming., Handled financial transactions, including room charges, payments, and invoicing., Coordinated with housekeeping and maintenance teams to fulfill guest requests and ensure., Contributed to the implementation of improved guest service protocols, enhancing overall.
• Duty Manager, Regency Inn Hotel, Pakistan, 08/01/19, 02/01/20, Led front office operations, overseeing a team of receptionists and ensuring high standards., Managed daily hotel operations, including scheduling, staff training, and performance., Implemented effective strategies to optimize occupancy rates and revenue through efficient, Resolved guest complaints and issues swiftly, maintaining a focus on guest satisfaction., Monitored adherence to hotel policies and procedures, ensuring compliance.
• Guest Service Agent, Faisalabad Serena Hotel, Pakistan, 09/01/17, 04/01/19, Provided exceptional customer service, addressing guest inquiries and resolving issues promptly and courteously., Managed reservations, including amendments, cancellations, and confirmations, utilizing the hotel's booking system., Conducted check-ins and check-outs efficiently, ensuring smooth transitions for guests., Assisted in organizing and coordinating hotel events, ensuring seamless execution and guest satisfaction., Participated in fire safety and food safety training programs, contributing to a safe and compliant environment.
• Front Desk Officer, Faisalabad Grand Regent Hotel & Suites, Pakistan, 02/01/16, 06/01/17, Welcomed and registered guests, ensuring a positive first impression and efficient check-in process., Managed room assignments for individual guests, groups, and events such as conventions and seminars., Handled cash transactions, foreign currency exchanges, and credit card payments with accuracy and adherence., Coordinated closely with housekeeping and maintenance teams to fulfill guest requests promptly., Maintained detailed records of room availability and guest accounts, ensuring accurate billing and efficient operations.

• B . COM, Allama Iqbal Open University (AIOU), Islamabad, Continue
• Hotel Management Diploma, ITHM College, Faisalabad, 2017
• Intermediate (I.COM), Allama Iqbal Open University (AIOU), Islamabad, 2024
• Software & Hardware, Falcon Education System, 2015
• Matriculation, Grammar Model School System, 2013

• Attended Fire Fighting Training at Serena Hotel Faisalabad.
• Training - can teach and train effectively.
• Food Safety at Serena Hotel Faisalabad Pakistan
• Prepared a tour package for travelling to France.
• Prepared a Sales Decline Report of a restaurant.
• Attended the professional workshop on Hotel Accounting Principles organized by College of Tourism and Hotel Management

• Front Desk Operations: Efficiently manages guest check-ins, reservations, and room assignments.
• Guest Service Excellence: Ensures guest satisfaction through personalized service and effective problem resolution.
• Financial Management: Handles cash transactions, credit card payments, and maintains accurate billing records.
• Leads and trains front office staff to deliver high-quality service and maintain operational standards.
• Fluent in English, Urdu, Punjabi, and Turkish for effective communication with guests and colleagues.
• Operational Efficiency: Optimizes hotel operations to maximize occupancy and revenue while minimizing costs.
• Compliance and Safety: Implements hotel policies, procedures, and safety protocols to ensure a secure environment.
• Resolves guest issues promptly, enhancing overall satisfaction and guest loyalty.

• +92 302-5041563
• +97430742122

• Front Desk Operations
• Guest Relations
• Reservation Management
• Financial Transactions Handling
• Team Leadership
• Multilingual Communication (English, Urdu, Punjabi, Turkish)
• Problem Solving
• Operational Efficiency
• Compliance with Policies and Procedures
• Customer Service Excellence
• Conflict Resolution
• Training and Development

• Date of Birth: 03/12/95
• Marital Status: Married