SULTAN U-DDIN
Residents Manager
G-9/1,Islamabad
Summary
Highly motivated and result-driven front desk professional with experience in hospitality industry which has enabled me to become more open minded, tolerant and respectful to others. Efficient in understanding Guest's Expectations, Setting Service Standards, hosting skills and having hospitality knowledge to deliver excellent customer services to guests.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Front Desk Agent
Pearl Tour and Travels Marriott
Residents Manager
Roomy Hotel
05.2022 - Current
- Recruiting training and supervising staff
- Managing Budgets
- Maintaining statistical and financial records
- Planning maintenance work, events and room bookings
- Promoting and marketing the business
- Here are eight resume experience statements for the role of Residents Manager based on the provided details:
- Established and enforced operational protocols to enhance resident safety and satisfaction, fostering a welcoming environment.
- Coordinated resident activities and events, promoting community engagement and building strong relationships among residents.
- Managed resident inquiries and concerns, ensuring timely resolutions and maintaining high levels of resident satisfaction.
- Collaborated with maintenance teams to address facility issues promptly, ensuring a safe and comfortable living environment.
- Developed and implemented orientation programs for new residents, easing their transition and enhancing overall community integration.
- Trained and mentored junior staff on resident management best practices, improving team performance and service delivery.
- Analyzed resident feedback to identify areas for improvement, driving initiatives that enhanced community living experiences.
Duty Manger
Roomy Signature Hotel Islamabad
04.2021 - 05.2022
- Supporting all co-workers and treat them with dignity and respect.
- Developing and maintaining positive and productive working relationships with other employees and departments.
- Handling sensitive issues with employees’ guests with tact, respect, diplomacy, and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Training the newly joined associates.
- Comply with quality assurance expectations and standards.
Shift Supervisor
Roomy Signature Hotel Islamabad
04.2020 - 04.2021
- Welcomes and registers hotel guest, explaining the accommodation and establishing credit or method of payment
- Provides genuine hospitality and recognition in the work area.
- Coordinates and performs guest arrival departure and cashiering tasks in accordance with hotel standards.
- Ensures the work area is ready to service assists in supplies requisitions according to established procedure
Guest Services Officer
Serena Hotel, Islamabad, Pakistan
02.2020 - 07.2020
Guest Services Officer
Islamabad Marriott Hotel, Islamabad, Pakistan
05.2018 - 12.2019
Education
Bachelor Of Arts - undefined
Govt.Degree College Jutial Gilgit
Gilgit01.2011
Intermediate - ICS
Govt.Degree College Jutial Gilgit
Gilgit01.2009
SSC - Science
Govt. Higher Secondary School Phander Ghizer
Phander Ghizer01.2006
Skills
Pricing Negotiation
Office Administration
Hotel Rooms & Front Desk
Commitment to Customer Service
Adapt Quickly to Change
Microsoft Office
Leadership
Analytical Thinking
Conflict Resolution
Creative Thinking
Decision Making
Empower Others
Even Temperament
Interpersonal Awareness
Timeline
Residents Manager
Roomy Hotel
05.2022 - Current
Duty Manger
Roomy Signature Hotel Islamabad
04.2021 - 05.2022
Shift Supervisor
Roomy Signature Hotel Islamabad
04.2020 - 04.2021
Guest Services Officer
Serena Hotel, Islamabad, Pakistan
02.2020 - 07.2020
Guest Services Officer
Islamabad Marriott Hotel, Islamabad, Pakistan
05.2018 - 12.2019
Front Desk Agent
Pearl Tour and Travels Marriott
Bachelor Of Arts - undefined
Govt.Degree College Jutial Gilgit
Intermediate - ICS
Govt.Degree College Jutial Gilgit
SSC - Science
Govt. Higher Secondary School Phander Ghizer