Sultan Muhammad
Karachi
Summary
Dynamic administrative professional with proven expertise in strategic planning, team building, and employee training. Known for facilitating executive discussions and fostering strong customer relationships to drive organizational success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Administrative Officer
Educational Institution- Anwar e Ali Islamic Model School
Karachi
03.2017 - Current
- Developed strategic plans aligning with organizational goals and market trends.
- Facilitated executive meetings to discuss performance and strategic direction.
- Recruited, trained, supervised, evaluated and mentored staff members.
Workshop Manager
AKU-IED
Karachi
02.2011 - 08.2025
- Facilitated discussions and activities to promote collaborative learning among participants.
- Oversaw inventory management of workshop supplies and educational materials.
- Maintained records of all activities related to the operation of the workshop.
Sales Manager
Pak Link Global Nework
Karachi
01.2011 - 02.2017
- Collaborated with marketing to create promotional materials and campaigns for products.
- Established strong relationships with key clients to foster loyalty and repeat business.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Sales and Marketing Officer
PIA - Pakistan International Airlines
Karachi
03.1998 - 04.2005
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Sales Executive
Chemical Industry- Chempaklimited
Karachi
03.1994 - 06.1998
- Presented product solutions to meet customer needs and specifications.
- Collaborated with technical teams to ensure product compliance and quality.
- Streamlined communication between sales and production departments for efficiency.
Sales Supervisor
Airline - Aero Asia International Airlines
Karachi
02.1995 - 03.1998
- Assisted passengers with check-in procedures and boarding requirements.
- Provided information on flight schedules, gate changes, and delays.
- Monitored passenger flow to enhance overall airport experience.
Education
Bachelor of Science - Physics, Mathematics, Statistics
Karachi University
Karachi, Pakistan03-1992
Bachelor of Education - Education Management
Sindh University
Jamshoro Sindh, Pakistan06-2007
Masters of Educaion - Educational Leadership And Management
Sindh University
Jamshoro Sindh , Pakisan07-2010
Skills
- Strategic planning
- Customer relationship management
- Team building
- Employee training
- Performance evaluation
- Sales forecasting
- Market analysis
- CRM software proficiency
Affiliations
CIBA Consulting Pakistan (Pvt.) Ltd.
Completed SAP training focused on sales and marketing processes in business environments. Learned to use SAP for managing customer data, tracking orders, and analyzing sales performance. Gained practical experience in improving sales operations through digital tools and reporting features.
PIA Training Centre – Karachi
Attended multiple training sessions focused on airline duties, customer service, sales, and marketing. Gained knowledge in managing passengers, promoting services, assisting in daily operations, and following safety procedures. Developed strong communication and presentation skills to handle customer interactions and support marketing activities.
Certification
- PIA Training Centre – Certified in Customer Service, Airline Operations, Sales & Marketing
- AKU-IED (Aga Khan University – Institute for Educational Development) – Workshop on Professional Communication & Training
- Amadeus – Airline Reservation & Ticketing System Certification
- Berlitz – English Language & Business Communication Course
- Apricot – Sales and CRM Software Training
- Patroman – Sales Strategies and Business Ethics Workshop
- Oxford University Press – Certified in Marketing & Distribution of Educational Products
Languages
Urdu
First Language
English
Proficient (C2)
C2
Timeline
Administrative Officer
Educational Institution- Anwar e Ali Islamic Model School
03.2017 - Current
Workshop Manager
AKU-IED
02.2011 - 08.2025
Sales Manager
Pak Link Global Nework
01.2011 - 02.2017
Sales and Marketing Officer
PIA - Pakistan International Airlines
03.1998 - 04.2005
Sales Supervisor
Airline - Aero Asia International Airlines
02.1995 - 03.1998
Sales Executive
Chemical Industry- Chempaklimited
03.1994 - 06.1998
Bachelor of Science - Physics, Mathematics, Statistics
Karachi University
Bachelor of Education - Education Management
Sindh University
Masters of Educaion - Educational Leadership And Management
Sindh University
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