Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Hi, I’m

Subhan Hassan Khurram Shahzad

Lahore,punjab
Subhan Hassan Khurram Shahzad

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Talented Sales Agent with experience convincing, persuading and closing deals.

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Driven Sales Agent with experience establishing and expanding market presence and maximizing growth.

Driven sales professional skilled and organized at providing top-notch customer service, managing cash and processing orders. Adept at engaging with clients and capturing attention in various product offerings.

Personable Retail Sales Associate praised by management for exceeding sales target. Offers talent for identifying customer needs and upselling to higher-value products. Composed and articulate individual with expert-level product knowledge.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

3
years of professional experience

Work History

Kwikenergy (UK)
Lahore, Punjab, Pakistan

Sales Agent
11.2023 - 10.2024

Job overview

  • Conducted market research to identify potential customers and their needs.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Developed relationships with customers by providing excellent customer service.
  • Negotiated contracts with customers to secure sales deals.
  • Attended meetings with current and prospective customers to discuss their business needs.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Resolved customer complaints promptly and effectively.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Monitored industry news, developments, and trends related to our products and services.
  • Reported directly to regional Sales Manager regarding progress towards goals.
  • Developed strategic relationships with key decision makers at target companies.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Continuously met sales goals via strategic prospecting.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Improved customer service feedback scores through outstanding service.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Reviewed files, recordings, and other documents to obtain information to respond to requests.
  • Processed orders through company system and coordinated product deliveries.
  • Offered coupons and special deals to increase customer spending.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Prepared and delivered appropriate presentations on products and services.
  • Negotiated deals and handled complaints or objections.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Produced sales documents, finalized deals and filed records.

Amazon
Lahore, Punjab, Pakistan

Virtual Assistant
02.2022 - 03.2023

Job overview

  • Organized and managed calendars, appointments, and travel arrangements for clients.
  • Compiled data from various sources to create reports and presentations.
  • Created invoices and tracked payments received from customers.
  • Transcribed audio recordings into written format according to specified guidelines.
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
  • Managed social media accounts to create content and respond to comments and messages, improving online business presence.
  • Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
  • Collected email addresses of potential leads to conduct cold outreach and grow contact list.

Solution's voice Pvt.Limited
Lahore, Punjab, Pakistan

Tale Sales Agent
05.2021 - 12.2021

Job overview

  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Analyzed customer feedback to improve products and services.
  • Maintained accurate records of all sales and prospecting activities.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Negotiated pricing contracts with customers to maximize profits.
  • Attended industry events such as conferences, seminars.
  • Adhered to established policies and procedures when handling customer accounts.
  • Reviewed monthly performance against targets set by management team.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Recommended changes in products and services based on customer feedback.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Negotiated deals and handled complaints or objections.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered incoming calls from customers, provided customer service and sales support.
  • Identified customer needs and offered solutions to their inquiries.
  • Utilized active listening skills to ensure complete understanding of customer requests.
  • Advised clients on appropriate product selection based on their individual needs.
  • Maintained daily records of all contacts with customers via phone or email.
  • Followed up with customers regarding the status of their orders or requests.
  • Ensured that all customer complaints were addressed promptly and professionally.
  • Assisted in the development of marketing campaigns targeted towards potential customers.
  • Participated in team meetings and provided feedback on ways to improve the telesales process.
  • Conducted outbound calls to follow-up on previous purchases or solicit new business opportunities.
  • Offered additional services or products to existing customers that would benefit them.
  • Monitored competitor activities and reported findings back to management team.
  • Collaborated with other departments such as shipping, billing, and technical support when necessary.
  • Analyzed sales data and applied diverse negotiation techniques to leverage client relationships and improve retention.
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Followed up on sales leads through outbound calling.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Provided timely, courteous, and knowledgeable responses to information requests.

Education

Private
Lahore

( I. Com ) from Commerce
01-2023

University Overview

Wisdom School
Shadbagh, Lahore

High School Diploma
01-2021

University Overview

Skills

  • Strategy Development
  • Product Demonstrations
  • Sales follow-up
  • Paperwork Processing
  • Sales strategy development
  • Objection handling
  • Making offers
  • Performance Tracking
  • Sales Training
  • Customer Assistance
  • Sales Strategies
  • Client Relations
  • Sales Presentations
  • Brand Awareness
  • Consultative Selling
  • Demonstrating products
  • Cold-calling
  • Networking
  • Closing deals
  • Call Control
  • Meeting facilitation
  • Offering sales support
  • Key relationship management
  • Social Media Marketing
  • Forms processing
  • Leads generation

Languages

Urdu
First Language
English
Upper Intermediate
B2
Punjabi
Proficient
C2

Hobbies

Hobbies
  • Internet surfing
  • Cricket
  • Cooking
  • Driving
  • Gym

Timeline

Sales Agent
Kwikenergy (UK)
11.2023 - 10.2024
Virtual Assistant
Amazon
02.2022 - 03.2023
Tale Sales Agent
Solution's voice Pvt.Limited
05.2021 - 12.2021
Private
( I. Com ) from Commerce
Wisdom School
High School Diploma
Subhan Hassan Khurram Shahzad