Summary
Overview
Work History
Skills
Software
Timeline
SeniorSoftwareEngineer
Steward Nadeem

Steward Nadeem

Customer Service Representative (CSR)
Lahore

Summary

Astute Call Center professional offering polished communication skills. Excellent organizational skills and talent for overcoming customer objections—self-motivated and actual team player.

Overview

2
2
years of professional experience

Work History

Supervisor

Brainbox Technologies
Lahore
01.2022 - 07.2022
  • Lead Generator (Final Expense Insurance)

My job was to cold call and tells them that American Senior Benefits provides you "burial insurance" and "funeral insurance,

" final expense insurance ensures that a senior's beneficiaries will have the money they need to cover the cost of death and funeral arrangements after their loved one's passing.

Final expense insurance is a vital yet often overlooked protection for seniors. So, we have some qualifying questions for seniors about what state where located, Gender, Date of Birth, Use of tobacco products, Overall health, and If the purchase is replacing an existing policy.

  • Sales Executive

My job was to make outbound calls and convert them into sales. I used to deal with people paying high insurance prices. Suppose someone needed new insurance or wanted to change their insurance plans. I also provide after-sales service. If the customer's appliances are breakdown so, we send repairers to their doorstep. We offer home appliances insurance and sell new insurance contracts or adjust existing ones.

Supervisor

Probots
Lahore
05.2020 - 11.2021
  • My job was to uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services. Maintain up-to-date knowledge about AT&T DirecTV products and services.Handle a large volume of customer calls efficiently.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Interviewed, hired and trained new employees for production positions.


Skills

    High-volume call centers

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Software

Excel

Vici dialer

Primo Dialer

Timeline

Supervisor

Brainbox Technologies
01.2022 - 07.2022

Supervisor

Probots
05.2020 - 11.2021
Steward NadeemCustomer Service Representative (CSR)