Sohail Najmi

• Architected and deployed Salesforce Sales Cloud and Service Cloud solutions, streamlining lead management, case resolution, and quote-to-cash processes.
• Designed and implemented custom Lightning Web Components (LWC) to enhance the user interface and operational workflows, boosting productivity and adoption rates.
• Developed robust Apex triggers, batch classes, and jobs schedule to automate business processes, reducing manual effort by 40%.
• Integrated Salesforce with external systems (e.g., MEWS, Opera) for seamless data synchronization and operational efficiency.
• Configured Salesforce CPQ solutions, including approval workflows, complex pricing rules, and product bundling strategies.

Key Achievements:

• Enhanced sales operations by automating lead scoring and opportunity management in Sales Cloud.
• Reduced case resolution time by 30% through Service Cloud automation.
• Delivered Visualforce pages and dynamic dashboards, improving data accessibility and decision-making.

• Designed and implemented Salesforce Sales Cloud configurations to improve lead-to-opportunity conversion rates by 30%.
• Configured Service Cloud case management workflows, improving resolution times and customer satisfaction.
• Built and deployed custom Lightning Web Components (LWC) and Visualforce pages for client-specific requirements.
• Designed integrations with Salesforce CPQ to automate quoting processes and ensure data consistency.

Key Achievements:

• Streamlined quoting processes, reducing errors and increasing efficiency by 25%.
• Automated data validation workflows using Apex, ensuring data accuracy and compliance.
• Developed intuitive reports and dashboards for sales and service teams, enabling data-driven decision-making.

• Conducted comprehensive testing for client applications, ensuring functionality, performance, and reliability.
• Collaborated closely with developers to identify and resolve issues, enhancing software quality and user satisfaction.
• Led user acceptance testing (UAT) and provided detailed documentation for stakeholders.

Key Projects:

• Verizon Applications: Conducted QA testing for Verizon's applications, ensuring compatibility, speed, and scalability.
• Carbonated.tv: Tested media platform functionality across browsers and devices, optimizing user experience.

Achievements:

• Reduced reported bugs by 30% through meticulous testing and proactive collaboration.
• Consistently met tight deadlines, earning recognition from management for dedication and attention to detail.

• Led QA efforts across various web and mobile applications, ensuring quality and functionality through rigorous testing methodologies.
• Performed functional, performance, and user acceptance testing, documenting results and providing actionable feedback.
• Assisted in internal audits and process improvement initiatives in compliance with CMMI Level III standards.

Key Projects:

• Dawlance CMS: Conducted load testing and ensured scalability of Dawlance's content management system.
• Pfizer Sales App: Performed UAT for a sales app, refining features to meet client specifications.
• AYO Shopping Cart: Automated testing for web and mobile applications, improving efficiency and accuracy.

Achievements:

• Reduced post-release issues by 35% through detailed testing and collaboration with development teams.
• Earned recognition for improving QA processes and contributing to customer satisfaction.

• Conducted smoke and functional testing for Loan Repurchase CMS, ensuring compliance with business policies.
• Documented bugs and collaborated with development team to enhance system reliability.

Achievements:

• Gained recognition for thoroughness in identifying critical issues and proactive communication with team.