Summary
Overview
Work History
Education
Skills
Interests
Software
Timeline
OfficeManager
Sohail Ismail

Sohail Ismail

Buisness Management (Accounting)/Customer Services
Oshawa Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

  • Experienced Accountant/Customer Services with over 10+ years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

16
16
years of professional experience
7
7
years of post-secondary education
6
6
Languages

Work History

Procurement Officer

S&g Limited
Rawalpindi
11.2019 - 03.2021
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Developed and strengthened supplier relationships.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Input, analyzed and reported on data covering all aspects of procurement operations.

Operational Executive

Emnico Limited
Coventry
10.2015 - 11.2019
  • Drove team engagement to achieve aggressive company targets.
  • Leveraged meeting minutes to measure progress and accountability.
  • Improved employee satisfaction rating by realigning and enforcing policies.
  • Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
  • Oversaw projects to help goals, tasks and milestones align with organizational strategy.

Accountant

Dairy Farm Products Limited
Coventry
08.2012 - 07.2018
  • Gathered financial information, prepared documents and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.

Customer Service Officer

Warid Telecom
Karachi
01.2006 - 12.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer adjustments to maintain financial accounts.
  • Updated account information to maintain customer records.
  • Recorded account information to open new customer accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Diploma - Buisness Management

Interlink College Of Technology & Buisness Studies
London
05.2012 - 05.2015

Diploma - English

College Of East London
London
02.2011 - 02.2011

Higher Secondary Education Certificate - Science Group

Federal Govt College Karachi Cantt
Karachi
08.2008 - 08.2010

Secondary School Certificate - Science Group

Aaian Model School
Karachi Pakistan
05.2005 - 07.2007

Skills

    Report writing skills

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Interests

Volunteering and community involvement

Learning Languages

Podcasting

Software

MS Office suite

Workday

Sapling

Zoom

Timeline

Procurement Officer

S&g Limited
11.2019 - 03.2021

Operational Executive

Emnico Limited
10.2015 - 11.2019

Accountant

Dairy Farm Products Limited
08.2012 - 07.2018

Diploma - Buisness Management

Interlink College Of Technology & Buisness Studies
05.2012 - 05.2015

Diploma - English

College Of East London
02.2011 - 02.2011

Higher Secondary Education Certificate - Science Group

Federal Govt College Karachi Cantt
08.2008 - 08.2010

Customer Service Officer

Warid Telecom
01.2006 - 12.2010

Secondary School Certificate - Science Group

Aaian Model School
05.2005 - 07.2007
Sohail IsmailBuisness Management (Accounting)/Customer Services