SOHAIB AHMED SOHAIL
Sales Representative
Karachi,Sindh
Summary
Motivated professional with diverse experience in customer engagement and team leadership. Builds strong rapport through effective communication and problem resolution. Committed to enhancing customer experiences while driving team performance and satisfaction.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Sales Representative
Lisam Solutions
- Current
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Addressed customer questions, problems and complaints in via phone to maintain positive relationships and support smooth communications.
Sales Manager
Mars BPO
01.2023 - 01.2024
- Monitored staff performance and developed improvement plans.
- Developed and delivered comprehensive training programs, improving team skills and performance.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
Customer Support Representative
Ibex
01.2021 - 01.2021
- Worked as a customer support representative in Foodpanda APAC International, My job was to solve customers' queries and problems, Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
Customer Service Representative
DME Campaign
01.2018 - 01.2021
- I worked at Hello International as a team lead, where I managed the team and their performance.
- Maximized customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
Education
Bachelor's of Commerce - undefined
KASBIT University
Intermediate Commerce - undefined
Degree College
Certificate - Information technology
Future Creator
Secondary School Certificate - Computer science
Fine Future Public School
Skills
Works well
Exceptional interpersonal skills
Master of sales techniques
Highly responsible and reliable
Team performance improvement
Employee recruitment
Will be furnished upon request
Interests
Reading Novels, Gardening, Playing Cricket, Traveling
Timeline
Sales Manager
Mars BPO
01.2023 - 01.2024
Customer Support Representative
Ibex
01.2021 - 01.2021
Customer Service Representative
DME Campaign
01.2018 - 01.2021
Secondary School Certificate - Computer science
Fine Future Public School
Certificate - Information technology
Future Creator
Intermediate Commerce - undefined
Degree College
Bachelor's of Commerce - undefined
KASBIT University
Sales Representative
Lisam Solutions
- Current