Sofia Maqsood
Hospitality Professional
76 Sheafe St, Malden
Summary
I am a highly motivated and adaptable professional with a diverse background and a wealth of experience in hospitality industry. My exceptional communication skills, leadership abilities, and problem-solving capabilities make me a valuable asset to any team.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Guest Services Associate
Omni Hotels & Resorts
Boston
08.2021 - 10.2022
- Providing information: Guests may have questions about the hotel, local area attractions, or amenities.
- Resolving issues: If guests have any issues or complaints, I was responsible for addressing them in a timely and professional manner to ensure guest satisfaction.
- Coordinating services: I was responsible for coordinating services such as transportation, room service, or housekeeping.
- Handling emergencies: In the event of an emergency, I was responsible for coordinating with local authorities and ensuring guest safety.
Restaurant Manager
Fin Point Oyster Bar
Boston
12.2020 - 09.2021
- Staff management: I was responsible for training, and scheduling staff members, as well as managing their performance and ensuring they provide excellent customer service.
- Inventory management: I was responsible for managing inventory levels, ordering supplies and ingredients, and ensuring that food costs are kept under control.
- Financial Management: I was responsible for managing the restaurant's finances, including creating budgets, tracking expenses, and analyzing sales data to identify trends and opportunities for improvement.
- Customer service: I was responsible for ensuring that customers are satisfied with their dining experience, addressing any complaints or issues that arise, and maintaining a high level of customer service throughout the restaurant.
In Room Dining Coordinator
Four Seasons Hotel
Boston
04.2016 - 12.2019
- Taking orders: I was responsible for taking food and beverage orders from guests over the phone, through online system.
- Coordinating with other departments: I was responsible for coordinating with other departments, such as the kitchen and housekeeping, to ensure that all aspects of in-room dining are working together smoothly.
- Maintaining records: I was responsible for maintaining accurate records of orders, payments, and inventory levels.
- Upselling: I was responsible for promoting additional menu items, such as desserts or beverages, to guests.
- Managing inventory: I was responsible for managing inventory levels, ensuring that all items are available and ready for delivery.
- Coordinating delivery: I was responsible for ensuring that orders are prepared accurately and delivered promptly to the guest's room.
Education
Bachelor of Arts - Hospitality Administration And Management
Boston College
Boston 09.2016 - 09.2018
Associate of Arts - Hotel Management
Bunker Hill Community College
Boston 09.2013 - 09.2015
Skills
VIP guest relations
MS Office
Check-in and check-out procedures
Training and mentoring
Problem-solving skills
Complaint management
Staff Management
Certification
Serve Safe Certificate
Timeline
Guest Services Associate
Omni Hotels & Resorts
08.2021 - 10.2022
Restaurant Manager
Fin Point Oyster Bar
12.2020 - 09.2021
Bachelor of Arts - Hospitality Administration And Management
Boston College
09.2016 - 09.2018
In Room Dining Coordinator
Four Seasons Hotel
04.2016 - 12.2019
Associate of Arts - Hotel Management
Bunker Hill Community College
09.2013 - 09.2015