SODIQ A. AKINDELE
INVERNESS,Estonia
Summary
Dynamic and detail-oriented professional with a strong foundation in customer service and administrative support. Demonstrates excellent interpersonal skills, effective communication, and the ability to maintain professionalism under pressure. Proficient in time management, multitasking, and prioritising tasks in fast-paced environments. Skilled in Microsoft Office Suite, data entry, and document control with a proven track record of meeting performance standards. Committed to delivering exceptional client care while maintaining discretion and confidentiality.
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Receptionist
Kingsmills Hotel
INVERNESS, Highland
2023.10 - Current
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Upheld confidentiality with sensitive information handling procedures.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Maintained an organised reception area for a professional business environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Took and communicated messages to minimise interruptions to staff workflows.
- Tracked daily activities and important metrics with spreadsheets.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed over 50 customers call per day.
- Maintained accurate and up-to-date records for smooth handovers.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Completed data entry tasks whilst adhering to strict deadlines.
Receptionist
Macdonald Aviemore Resort
Aviemore, Aviemore
2022.07 - 2023.10
- Handle 100+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells
- Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software
- Training new employees in customer service script recitation, conflict resolution, and data entry practices
- Managed phone calls, resulting in effective communication flow within the company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Work Activities
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Packaging operator
SWAPPIE
TALLINN, ESTONIA
2022.03 - 2022.06
- Issues are written and oral instructions to co-workers assigns duties, and examines work for accuracy, neatness, and conformance to policies and procedures
- Determines work procedures, prepares work schedules and expedites workflow
- Perfected product presentation for improved customer satisfaction.
- Maintained a clean and safe work environment, ensuring the health and safety of all team members.
- Improved production speed by maintaining packaging equipment regularly.
- Work Activities
- Ensured adherence to health and safety regulations with rigorous inspection routines before starting operations daily.
- Achieved zero errors in packaging with meticulous attention to detail.
- Managed inventory for timely replenishment of packaging materials.
- Collaborated effectively with team members during peak periods to manage workload efficiently.
- Reduced waste through effective use of resources during the packaging process.
Education
Senior Secondary School Certificate -
West African Examinations Council (WAEC)
Nigeria 1999.01 - 2004.04
BSC - Business Administration
Ternopil National Economic University
Ternopil, Ukraine 2011.03 - 2015.06
MSC Degree - Business Management
Euroacademia University
Tallinn, Estonis 2016.02 - 2018.06
Skills
- Excellent Interpersonal Skills
- Confidence, Patient and Maturity
- Excellent communication and courteous dealing with people
- Ability to keep focused under pressure
- Open; responsive and maintenance of his standard of professionalism
- Fast Learning, punctuality, and multi-tasking
- Ability to learn quickly and ability to work in a fast-paced position with guest interaction
- Basic mathematical skills and ability to make accurate mathematical calculations
- Proficient in time management; the ability to organize and manage multiple priorities
- Ability to work under pressure and handle multiple tasks with a high level of attention to detail
- Ability to communicate with team members and guests in a professional manner
- Ability to work quickly and efficiently in a fast-paced environment
- Ability to project a professional, friendly and courteous image to guests
- Basic Leadership skills with the ability to coach, mentor, and train staff
- Excellent customer service experience and a proven ability to meet performance standards
- Excellent attention to detail and accuracy
- Discretion and confidentiality
- Front desk security protocols
- Telephone operation
- Electronic switchboard operation
- Keyboard typing speed
- Organisational efficiency
- Positive outlook
- Email correspondence
- Reliable punctuality
- Basic bookkeeping
- Reception area maintenance
- Good judgement
- Filing system design
- Meeting room preparation
- Patience and composure
- Hospitality standards
- Billing experience
- Ordering office supplies
- Customer Service
- Calm under pressure
- Invoice processing
- Attention to Detail
- Strategic planning
- Project scheduling
- Data Entry
- Conflict Resolution
- Microsoft Office Suite
- Just In Time stock control
- Microsoft Office
- Microsoft Office proficiency
- Document control
- Active listener
- Spelling and grammar
- Punctual
- Telephone skills
- Database administration
- Client hospitality
- Visitor management
- Multitasking and prioritisation
- Polite client care
- Security awareness
- Organisation and efficiency
Certification
- 2018: Business Management in Master Degree
- 2015: Business Administration in BSC
Languages
English
Fluent
Affiliations
- Football- Actively plays, showing teamwork and strategic thinking.
- Music- Appreciates various genres, reflecting cultural understanding and artistic appreciation.
- Sports- Regularly follows events, indicating interest in team dynamics and strategies.
- Cooking- Showcases creativity, precision, and understanding of diverse cuisines.
Accomplishments
- Employee of the Month at Kingsmills Hotel Feb 2026
- Recognised with multiple internal awards for outstanding performance
REFEREE 1
Referees will be made available upon request.
PERSONAL PROFILE
- Date of Birth: 17 of May 1985
- State of origin: Ogun state
- Nationality: Nigerian
Timeline
Receptionist
Kingsmills Hotel
2023.10 - Current
Receptionist
Macdonald Aviemore Resort
2022.07 - 2023.10
Packaging operator
SWAPPIE
2022.03 - 2022.06
MSC Degree - Business Management
Euroacademia University
2016.02 - 2018.06
BSC - Business Administration
Ternopil National Economic University
2011.03 - 2015.06
Senior Secondary School Certificate -
West African Examinations Council (WAEC)
1999.01 - 2004.04