S.M. Raza
Manager – Electronic Surveillance System
Karachi, Sindh,SD
Summary
Dynamic Bank Operations Professional with extensive expertise in managing centralized vendor relationships and operational systems across a nationwide network of branches. Proven ability to coordinate with approved vendors to swiftly address system performance issues and achieve timely resolutions. Adept in MIS management, facilitating interdepartmental meetings, and cultivating strong vendor partnerships. Skilled in negotiating service level agreements (SLAs) and implementing cost optimization strategies to drive operational efficiency and reduce expenses.
Overview
12
12
years of professional experience
Work History
OG1/Manager - Electronic Surveillance System
United Bank Limited
07.2012 - Current
- Key Responsibilities: 1
- Centralized Maintenance:
- Oversee the centralized maintenance of burglary alarm and CCTV systems across all branches, ensuring system reliability and performance
- 2
- Vendor Management:
- Manage correspondence with approved vendors to address and resolve branch complaints related to system performance
- O Negotiate and establish service level agreements (SLAs) with vendors to ensure timely and effective support
- O Conduct regular meetings with vendors and internal departments to enhance system efficiency and coordination
- 3
- MIS Management:
- Manage and maintain Management Information Systems (MIS) related to security systems maintenance, ensuring accurate data reporting and analysis
- 4
- Coordination and Efficiency:
- Conduct meetings with relevant departments and vendor companies to discuss system performance, address issues, and coordinate improvements
- 5
- Reporting and Analysis:
- Prepare detailed reports on system performance, vendor performance, and cost efficiency for senior management review.
Education
Masters in Commerce - Commerce
University of Karachi
Karachi, Sindh, Pakistan 04.2001 -
Skills
Leadership and Team Management
Communication and Interpersonal Skills
Problem-Solving and Decision-Making
Strategic Thinking
Vendor Management
Risk Management
Project Management
Analytical Skills
Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, Outlook
Operating Systems: Familiar with all Windows
Complaint management Software
Access control software
Academicqualification
Masters in Commerce (Mcom) - University of Karachi
Awardsachievement
UBL Outstanding Performance Award - 2019
Nicno
42501-2306487-1
References
Available upon request
Personal Information
- Father's Name: Syed Zahid Hussain
- Date of Birth: 06/04/86
- Nationality: Pakistani
- Marital Status: Married
Timeline
OG1/Manager - Electronic Surveillance System
United Bank Limited
07.2012 - Current
Masters in Commerce - Commerce
University of Karachi
04.2001 -
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