Simon Mahraj
Lahore
Summary
Client-focused and results-driven professional with over 6 years of experience in customer operations, account management, and team leadership. Proven track record of improving service delivery, managing high-value accounts, and collaborating across departments to ensure customer satisfaction, and operational efficiency. Adept at solving client issues swiftly, training and managing teams, and driving process enhancements to improve service KPIs.
Overview
7
7
years of professional experience
Work History
Customer Success and Operations Lead
Sage Freight
Lahore
04.2022 - Current
- Led a 10+ member team to achieve a 97% on-time delivery rate, and 15% year-over-year client retention growth.
- Managed a diverse portfolio of marquee clients, including Samsung, USPS, Mars Petcare, Kraft Foods, and more, achieving over $5M in annual freight movement.
- Reduced freight delivery errors by 25% through workflow optimization.
- Spearheaded onboarding and training programs, decreasing new-hire ramp-up time by 30%.
- Collaborated with carrier sales, carrier services teams, and internal sales and tech departments to ensure seamless service execution and issue resolution.
Marketing and Sales Executive
Sunny's Worldwide Chauffeured Transportation
Lahore
11.2021 - 01.2022
- Generated over 50 qualified leads monthly, contributing to a 20% increase in quarterly revenue.
- Designed targeted outreach strategies that boosted lead conversion rates by 18%.
- Presented transportation solutions to B2B clients using personalized selling.
Marketing Consultant
Rmasaa (Hotel & Restaurant)
Lahore/Malam Jabba
07.2018 - 07.2021
- Increased social media engagement by 40% through multi-platform campaigns.
- Formed partnerships with 10+ travel companies, increasing hotel occupancy by 25%.
- Created branded content and advised the GM on strategic marketing efforts.
Education
Bachelor's Degree - Business Sciences, Marketing and Sales
Forman Christian College, A Chartered University
Lahore, PakistanIntermediate - Faculty of Science FSC: Pre-Engineering
Forman Christian College, A Chartered University
Lahore, PakistanMatriculation -
The New School
Lahore, PakistanSkills
- Supply Chain Optimization Freight operationsRisk management
- Client Relationship Management Cross-Functional Collaboration
- Strategic Marketing Account-Based Selling Lead generation
- Process Improvement Conflict resolutionTeam leadership
- Key account handlingSLA compliance
- Communication and negotiation Microsoft Office Suite (Excel, Word, PowerPoint)
- Freight Systems: TMS, WMS
Affiliations
- Conducted research on women entrepreneurs in Pakistan.
- Executed a brand audit of Nestlé Pure Life.
- Analyzed tourism, trade, and governance sectors in Pakistan.
Languages
Urdu
First Language
English
Advanced (C1)
C1
Punjabi
Intermediate (B1)
B1
Timeline
Customer Success and Operations Lead
Sage Freight
04.2022 - Current
Marketing and Sales Executive
Sunny's Worldwide Chauffeured Transportation
11.2021 - 01.2022
Marketing Consultant
Rmasaa (Hotel & Restaurant)
07.2018 - 07.2021
Bachelor's Degree - Business Sciences, Marketing and Sales
Forman Christian College, A Chartered University
Intermediate - Faculty of Science FSC: Pre-Engineering
Forman Christian College, A Chartered University
Matriculation -
The New School
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