Sikander Ali
Al Farwaniya
Summary
- I am a technical professional with 15 years of experience in the hospitality and property sectors, primarily with the Alshaya Group. My experience includes working with notable brands such as Starbucks, CCF, Shake Shack, Pizza Express, P.F. Chang's, Pinkberry, Princi, and Raising Cane's Restaurants.
- My expertise involves fostering strong relationships with teams and customers, ensuring compliance with service level agreements (SLAs), optimizing costs, and managing procurement processes, including equipment and spare parts orders, invoices, purchase orders, warranty claims, and hiring new teams.
- Expert in managing customer service requests and reports for daily operations related to the maintenance and installation of coffee machines, commercial kitchen equipment, and mechanical, electrical, and plumbing (MEP) systems.
- Develop preventive maintenance plans, manage the inventory of tools and spare parts, and conduct training programs to enhance my team's skills.
- Holding several certifications demonstrating my expertise in various fields, including food safety, first aid, cybersecurity, and technical standards.
- Hands-on experience includes electrical and mechanical engineering, PLC systems, air conditioning, refrigeration, and plumbing.
- Proficient in Microsoft Office (Email, Excel, Word, Power BI), Archibus system, Zenput applications, Vendon system, machine software, and programming.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Support Manager
Alshaya Technical Hospitality
07.2021 - Current
- As a Technical Manager, I oversee daily technical operations to ensure optimal system performance and provide regular reports to facility management for all Starbucks and food brand stores.
- I manage the installation and opening of new stores, ensure the timely availability of spare parts, and maintain accurate inventory records.
- I respond promptly to customer-reported technical issues, resolving them in alignment with Service Level Agreements (SLAs) to enhance operational efficiency and customer satisfaction.
- Additionally, I design and implement training programs for new support staff and facilitate team meetings to address challenges, share knowledge, and promote collaboration.
Technical Support Supervisor
Alshaya Group
04.2015 - 06.2021
- As a Coffee Technical Support Supervisor, I provide expert guidance to improve service delivery for Starbucks coffee equipment and WPS/PPS sites.
- I oversee complex installations, calibration, machine cleaning, and preventive maintenance while troubleshooting technical issues to ensure smooth operations.
- My role is vital in meeting Service Level Agreements (SLAs), which helps maintain high brand standards and customer satisfaction.
Senior General Technician
Al-Bayader Electrical & Air-conditioning Company
01.2012 - 02.2015
- As a General Technician, I prepared detailed reports for the line manager on maintenance activities and equipment performance.
- I supervised installing, repairing, and maintaining various home appliances for building occupants, including electrical and electronic devices, kitchen equipment, washing machines, air conditioning units, and plumbing systems, in line with routine Maintenance Requests (MRs).
General Technician
Kout Food Group
03.2010 - 02.2012
- As a Multi-Skilled Technician, I managed daily kitchen equipment operations for Burger King and Pizza Hut.
- I attended maintenance requests and carried out hands-on repairs to ensure all machines operated efficiently.
- With experience in HVAC, refrigeration, electrical systems, and plumbing, I also coordinated preventive maintenance to minimize downtime.
Supervisor cum Translator
Kamal Mustafa Sultan (KMS)
02.2008 - 04.2010
- Company Overview: contract with (KBR, US Army
- I provided logistical and operational support to the MPRI USA Army Camp at the Kuwait-Iraq border, including New York Camp, Beuhring Camp, and Camp Arifjan.
- I played a key role in supporting U.S. Army training operations vital for promoting peace and cooperation in Iraq, coordinating teams, providing updates, and ensuring all operational needs were met for mission success.
- Contract with (KBR, US Army
Electrician technician
Al-Hutari Electrical Company
07.2006 - 01.2008
- As a field technician, I performed routine maintenance and testing on commercial and residential electrical systems to ensure their safe operation.
- I supported government schools and colleges in Kuwait by maintaining electrical systems, air conditioning units, fire alarm systems, and plumbing services.
Education
Associate Diploma - Coursework in electrical engineering, PLC systems, and Diagrams
Allied Technical Institute
03.2006
Certificate Electrician - Certificate in trade proficiency (electrical)
Panjab Board of Technical Education
02.2004
Diploma Electrician - building an electrical system
Ittehad Technical Institute
03.2003
Matric - General knowledge
Govt high school Satrah Sialkot
Sialkot, Punjab01.2003
Skills
- Technical leadership
- Project management
- HVAC systems maintenance
- Machine learning and training
- Technical problem-solving
- (MEP) Electrical, Mechanical, and Plumbing
- Office
- Excel
- Power BI
- Computer literature
- Preventive maintenance
- Maintenance planning and execution
Certification
- Thermoplan
- Franke
- Pitco Fryer
- Frymaster
- Schaerer
- True Refrigeration
- Foster Refrigeration
- Williams Manufacturing
- Merry Chef
- TurboChef
- Bunn Brewer
- Cybersecurity
- Food Safety
- First Aid
- Facility Team Management
- Kitchen Equipment
- Coffee Machine, Software, and Troubleshooting
- Installation, Calibration
- Vitamix
- Manitowoc
- Ice-O-Matic
- Cornelius
- Electrolux
- Nuova Simonelli
- Blend Tech
- Ditting
- La Marzocco
- Unox
Personal Information
- Date of Birth: 01/29/85
- Nationality: Pakistani
- Marital Status: Married
- Religion: Islam
Awards
- Best Performance Shield, 2007, Kout Food Group
- Certificate of Appreciation, 2008, MPRI US Army
- Employees of the Month, 2013, Al Biyader Co.
- ARC Certificate, 03/2023, Alshaya CEO
- ARC Certificate, 07/2024, Alshaya CEO
Timeline
Technical Support Manager
Alshaya Technical Hospitality
07.2021 - Current
Technical Support Supervisor
Alshaya Group
04.2015 - 06.2021
Senior General Technician
Al-Bayader Electrical & Air-conditioning Company
01.2012 - 02.2015
General Technician
Kout Food Group
03.2010 - 02.2012
Supervisor cum Translator
Kamal Mustafa Sultan (KMS)
02.2008 - 04.2010
Electrician technician
Al-Hutari Electrical Company
07.2006 - 01.2008
Certificate Electrician - Certificate in trade proficiency (electrical)
Panjab Board of Technical Education
Diploma Electrician - building an electrical system
Ittehad Technical Institute
Matric - General knowledge
Govt high school Satrah Sialkot
Associate Diploma - Coursework in electrical engineering, PLC systems, and Diagrams
Allied Technical Institute
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