Sidra Abdul Razzak
Karachi
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills.
Overview
2
2
years of professional experience
19
19
years of post-secondary education
Work History
Senior Marketing Executive
Sante Private Limited
3 2023 - 08.2024
- Provided disease area and product training to the sales force on monthly basis in person as well as on Zoom across Pakistan.
- Conducted quizzes for the sales force.
- Developed and managed marketing budgets, allocating resources effectively
- Managed ROI of Doctor Support and marketing campaigns
- Assisted in creating and implementing comprehensive marketing plans
- Planned, executed, and managed marketing campaigns
- Conducted field visits for better customer relationships and market insights
- Assisted in strategizing and executing product launches
- Crafted compelling Drop cards with new studies and advancements
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends
- Maximised outreach by implementing marketing strategies to grow customer base
- Proofed marketing collateral to verify error-free before distribution.
Marketing Executive
Sante Private Limited
03.2022 - 03.2023
- Conducted training sessions for field force on product knowledge and disease indications
- Collaborated with logistics teams to manage stock movement and storage efficiently
- Assisted in planning and executing marketing events and medical conferences
- Managed marketing budgets and allocated resources effectively
- Worked closely with cross-functional teams to align marketing efforts with business goals
- Maximised outreach by implementing marketing strategies to grow customer base
- Worked with digital marketing team to develop holistic offline and online campaigns designed for growth
- Implemented marketing plans for new product launches, working closely with product team to meet key milestones and deadlines
- Proofed marketing collateral to verify error-free before distribution.
Travel Desk Executive
Sante Private Limited
07.2021 - 03.2023
- Facilitated timely ticket issuance by monitoring fare rules, ticketing deadlines, and ensuring compliance with airline policies.
- Reduced processing time for group bookings by coordinating effectively with airlines and other suppliers on availability and pricing negotiation.
- Maintained up-to-date knowledge of industry trends, visa regulations, and travel advisories to ensure accurate information provision to clients.
- Adapted swiftly to changes in airline policies and industry regulations, ensuring timely updates are communicated to employees for informed decision making.
- Managed multiple projects simultaneously, prioritizing tasks based on urgency and maintaining a high level of attention to detail in completing assignments.
- Proactively researched new destinations, products, and suppliers to expand the company''s portfolio and cater to diverse client preferences.
- Negotiated favorable rates with vendors for accommodation, transportation, and tour packages to provide cost-effective travel solutions.
- Enhanced customer satisfaction by efficiently handling travel bookings, itinerary changes, and cancellations.
- Elevated overall traveler experience through consistent delivery of high-quality customer care from initial inquiry until the completion of their trip.
- Managed client profiles diligently by ensuring data accuracy in the reservation system, leading to seamless booking processes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Implemented measures to minimize errors in booking processes, resulting in reduced costs for the company due to reissuance penalties or refunds.
- Developed strong relationships with clients and suppliers through prompt and courteous service, resulting in repeat business.
Training Executive
Sante Private Limited
07.2021 - 03.2022
- Designed and developed comprehensive training programs.
- Conducted training sessions for sales representatives
- Utilized various training methodologies to cater to diverse learning styles
- Implemented assessment tools to evaluate training effectiveness
- Maintained records of training activities and prepared reports on training ROI.
- Conducted quizzes on monthly basis for sales force.
Education
Pharm-D -
Ziauddin Medical University
01.2016 - 05.2020
PRE-MEDICAL - undefined
Guard Public College
01.2013 - 05.2015
MATRICULATION - undefined
Habib Girls’ School
01.2001 - 05.2013
Skills
Time management
MS Office
Communication
Leadership
Group tutoring
Lesson Planning
Student Evaluation
Homework Assistance
Creative Thinking
Skills Development
Learning techniques
Reading Comprehension
Records Management
Test Preparation
Confidence building
Creative Writing
Parent-Teacher Communication
Elementary Education
Writing assessments
Languages
English
Urdu
References
Will be furnished upon request
Projects
TAJDEED-e-EHAD, Engaged GPs and their children to celebrate Pakistan Resolution Day, coordinated promotional materials, and enhanced the company's corporate image through social media marketing. SEHAT-E-SAMAAT, Engaged ENT consultants across Pakistan for Public Awareness on several Ear Diseases. The programmed was aired live on FM Radio 100. It enhances our relationship with our customers and also enhanced company’s corporate image through social media.
Timeline
Marketing Executive
Sante Private Limited
03.2022 - 03.2023
Travel Desk Executive
Sante Private Limited
07.2021 - 03.2023
Training Executive
Sante Private Limited
07.2021 - 03.2022
Pharm-D -
Ziauddin Medical University
01.2016 - 05.2020
PRE-MEDICAL - undefined
Guard Public College
01.2013 - 05.2015
MATRICULATION - undefined
Habib Girls’ School
01.2001 - 05.2013
Senior Marketing Executive
Sante Private Limited
3 2023 - 08.2024
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