Sidrah Masood Ahmed

• -Meet and greet initiatives, serving as the 'face service' at HBL.
• Provide preferential customer experiences through proactive facilitation and problem resolution. -Effective floor management, courteous response to customer queries and guiding customer to relevant staff/responsible staff. -Ensure and facilitate in achieving excellent results Branch KPIs. -Ensure branch and ATM upkeep, ambiance, cleanliness and branding. -Guide and engage with walk in/existing customer on Channal Migration awareness.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Implemented effective communication strategies for better understanding of customer needs and expectations.

Conduct an independent and impartial evaluation of commercial credit proposals and determine the degree of risk involved in extending credit. Submit these findings and analysis for credit committee’s deliberation and ultimate decision.

Carry out a thorough due diligence of the proposals and prepare a detailed write up on a prescribed format.

Ensure that the limits being sanctioned to the borrower is in line with the need and financial strength of the borrower.

Ensure that all the terms/conditions and necessary requirements are being met by the borrower.

Ensure that all the external requirements are observed, including adherence to State Bank of Pakistan guidelines and Prudential Regulations while sanctioning/approving the loan.

Make regular client visits along with RM/TL to get firsthand information about the borrower.

Maintaining MIS and reviewing overdue reports.