SIDRAH MAHNOOR
Pindi Gheb, Punjab
Summary
Offering unique blend of creativity and analytical thinking, eager to learn and develop in brand strategy. Brings ability to quickly grasp market trends and consumer insights, while demonstrating proficiency in digital marketing and content creation. Ready to use and develop strategic planning and communication skills in Brand Strategist role.
Overview
1
1
year of professional experience
3
3
Certificates
4
4
Languages
Work History
Internship
MCB Bank
07.2023 - 08.2023
- Processed account opening applications, deposits, withdrawals, and cheque clearances with 100% accuracy, ensuring compliance with bank policies.
- Assisted customers in completing banking forms and guided them through digital banking services, improving service efficiency.
- Collaborated with branch staff to streamline customer service operations, reducing client wait times during peak hours.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Customer Service Representative
Trio Communications
07.2022 - 09.2022
- Handled 80 or more outbound calls daily.
- Achieved a 98% customer satisfaction score through active listening and problem-solving.
- Upsold products and services, exceeding monthly sales targets by 15%.
- Maintained detailed call logs and case notes, improving follow-up efficiency by 20%.
Education
Bachelor in Business Administration - Marketing
National University of Modern Languages
Islamabad, Pakistan06-2025
FSc - Pre Engineering
Fauji Foundation Higher Secondary School
Pindi Gheb, Attock06-2021
Skills
Microsoft Office (expertise in Word, Power Point)
Certification
Fundamentals of digital marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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LANGUAGES
Urdu (Fluent)
Punjabi (Fluent)
English (Intermediate)
Chinese (Beginner)
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementCompany CultureWork-life balancePersonal development programsPaid sick leaveTimeline
Psychological Fundamentals For Marketing and Sales Success
08-2025
Unique value proposition
06-2025
Fundamentals of digital marketing
03-2025
Internship
MCB Bank
07.2023 - 08.2023
Customer Service Representative
Trio Communications
07.2022 - 09.2022
Bachelor in Business Administration - Marketing
National University of Modern Languages
FSc - Pre Engineering
Fauji Foundation Higher Secondary School
Academic Projects
- Uplifting Transgender Society: Led awareness and empowerment activities for the transgender community, fostering inclusivity and campus-wide dialogue on diversity.
- Social Media Campaign: Planned and executed a digital campaign for a small business, creating engaging content and boosting online visibility.
- Advertising Campaign: Contributed to concept, copywriting, and media planning for a campus advertising project, increasing event participation.
- Orphanage Support Project: Collaborated with team members to visit a local orphanage, organize fundraising activities, and provide essential supplies, creating a positive community impact.
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