Sidra Shahid
Georgia, USA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Assistant Manager
MPS BRITISH COMPANY
08.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Travel Associate
The Travel Corporation
06.2022 - 07.2023
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Handled sensitive information with professionalism and discretion.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Project Manager
Medicinos UAB
11.2021 - 03.2022
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Sales and Marketing Manager
Sahara Wireless Inc
05.2013 - 08.2021
- Managed sales promotions and marketing strategies on major social media sites.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Led crisis management team and provided quick turnaround solutions.
- Analyzed sales and marketing data for improved strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Built relationships with customers and community to establish long-term business growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor in Education - Education
University of Education
Lahore, Punjab, Pakistan02-2005
Bachelor of Arts - General Studies
Punjab University
Lahore, Punjab, Pakistan01-2003
Skills
- Talent acquisition and assessment
- Sales metrics evaluation
- Budget management assistance
- Product brand strategy
- Conducting orientation programs
- Performance evaluation management
- Management consulting
- Customer engagement strategies
- Customer service management
- Team leadership
- Training facilitation
- Performance feedback analysis
- Project management abilities
Additional Information
American Citizen currently reside in Pakistan.
19+ years of working experience in different industries in USA, Europe,UAE and Pakistan.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 20staff members.
- Resolved product issue through consumer testing.
Timeline
Assistant Manager
MPS BRITISH COMPANY
08.2023 - Current
Travel Associate
The Travel Corporation
06.2022 - 07.2023
Project Manager
Medicinos UAB
11.2021 - 03.2022
Sales and Marketing Manager
Sahara Wireless Inc
05.2013 - 08.2021
Bachelor in Education - Education
University of Education
Bachelor of Arts - General Studies
Punjab University