SIBT E RASOOL

Oversaw daily dispatch operations, ensuring timely and efficient coordination between drivers and clients

Managed a team of dispatchers and optimized route planning to reduce delays and improve service efficiency

Communicated with clients to resolve issues and provide real-time updates on shipments

Implemented process improvements that enhanced team productivity and reduced response times

Maintained accurate records and reporting for deliveries, schedules, and incident tracking

Led dispatch operations, coordinating with drivers and clients to ensure efficient logistics and delivery timelines

Supervised dispatch staff, providing training and guidance to improve performance and communication

Developed and implemented route strategies that improved delivery accuracy and reduced fuel costs

Maintained high customer satisfaction through responsive support and issue resolution

Tracked and analyzed performance data to support continuous improvement initiatives

Managed client acquisition and retention, increasing company revenue through strategic sales efforts

Promoted truck dispatch services to carriers and owner-operators, successfully closing deals and onboarding clients

Built and maintained strong relationships with customers, ensuring high satisfaction and repeat business

Collaborated with dispatch and operations teams to align sales goals with service delivery

Tracked sales metrics, generated performance reports, and adjusted strategies to meet targets

Purchased crockery and kitchenware from key wholesale markets in Wazirabad, Gujranwala, and Shalmi

Managed logistics, inventory, and delivery of products to various retail outlets and wholesalers across Lahore

Negotiated prices with suppliers and clients to ensure profitable margins

Built strong relationships with shopkeepers and market vendors, leading to consistent demand and business growth

Handled all aspects of the business, including procurement, distribution, marketing, and customer service

Contact Validation Agent (2016 – 2018)

Verified customer information and maintained database accuracy for client campaigns

Ensured high-quality data entry and compliance with company standards

Collaborated with team members to meet daily and weekly targets for validation tasks

Mortgage Specialist (2018 – 2021)

Selected as 1 of 5 team members to transition into a new U.S.-based mortgage project

Reviewed and verified client documents for mortgage processing, ensuring accuracy and compliance

Communicated with U.S. clients and lenders, assisting with application procedures and documentation follow-ups

Trained new team members on process requirements and quality assurance measures