Rana Sibghat Ullah
Regional Head Banking Services
Lahore, Punjab
Summary
Experienced Regional Head of Banking Services at Allied Bank, overseeing operations, customer service, and business development for branches in Lahore-City, one of Pakistan's largest and most competitive regions. With 16+ years of banking expertise and an MBA in Marketing, possesses the skills and knowledge to drive growth, efficiency, and excellence in this dynamic market. Passion lies in leading and empowering teams to achieve targets while delivering exceptional customer service. Committed to upholding the highest standards of banking regulations and ethics, successfully implemented standard operating procedures (SOPs), anti-money laundering policies, and Cash House operations across the region, ensuring smooth and secure transactions while reducing operational risks. Strong liaison with the State Bank of Pakistan as the leader of the Main Branch and Cash House in Lahore has been instrumental in maintaining a positive relationship.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Regional Head Banking Services
Allied Bank Limited
06.2019 - Current
- Improved regional performance by implementing strategic sales initiatives and effective team management.
- Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
- Drove innovation within the region by encouraging creative problem-solving approaches among team members.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced client satisfaction by addressing concerns promptly, resolving issues efficiently with tailored solutions.
- Implemented data-driven decision making, using analytics to identify trends and inform strategy development.
- Developed a collaborative culture, fostering teamwork and open communication throughout the region.
- Streamlined operations for increased efficiency through process improvements and staff training.
Branh Manager
Allied Bank Limited
02.2014 - 06.2019
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Examined customer loan applications for loan approvals and denials.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
Customer Services Manager
Allied Bank Limited
08.2010 - 02.2014
- Coordinated regular team meetings to discuss performance metrics, share insights, and provide ongoing support for success in their roles as Customer Services Managers.
- Spearheaded the development of a comprehensive customer service training program, equipping staff with the tools needed for success in their roles.
- Streamlined communication between departments to facilitate prompt responses to customer inquiries.
- Increased team efficiency through effective staff training and performance monitoring.
- Enhanced customer satisfaction by implementing streamlined processes and timely issue resolution.
- Boosted company reputation with exceptional handling of high-priority client accounts.
- Implemented proactive measures to anticipate customer needs, resulting in higher retention rates.
Management Trainee Officer
Allied Bank Limited
01.2008 - 08.2010
- Enhanced employee morale by fostering an inclusive work environment focused on professional development and open communication.
- Streamlined company processes by implementing new management techniques, leading to increased efficiency and productivity.
- Developed strong relationships with clients and suppliers, resulting in improved communication and collaboration.
- Managed a diverse team of professionals to successfully complete projects on time and within budget constraints.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Education
MBA - Marketing
University of Central Punjab
09.2005 - 10.2007
Skills
- Team Management
- Operations Management
- Innovation and Creativity
- Business Development
- Team evaluation
- Team Leadership
- Problem-solving aptitude
- Managing Operations and Efficiency
- Customer Service
- Performance Evaluations
- Problem-Solving
- Positive Attitude
Accomplishments
- Won Regional Head Challenge for CA deposit in Mar 2024.
- Won CA Regional Head Challenge Q-1,2024 in Top position Pan Pakistan.
- 25% + growth in average CA deposit for the year 2023
- Achieved Regional Head Challenge for deposit mobilisation in Current Account for Q-1, 2023.
- Regional Head Challenge for Deposit Mobilisation Q-3, 2022.
- Achieved Deposit Mobilization Campaign of Current Account deposit for Q-3, 2022.
- ABL AMC’s 2nd Bumper Mutual Funds Sales Campaign for 2022.
- Nov 2021 Regional Heads Challenge for GMSS Q-3, 2021
- Achieved top position Pan Pakistan in Government Mark Up Subsidy Scheme (GMSS) 2021.
- Jan 20201st Position in Current Account Deposit (North-1)
- 1st Position in Current Account Deposit (North-1)
- Average volume growth in CA (LCY&FCY) for the year 2019.
- Achieved 1st position in Hajj Campaign 2018 in Group North-1.
- Achieved CA December 2017 Target in July 2017.
- Achieved Run Rate of 3+ accounts / day.
- Achieved 2nd position in Hajj Campaign 2017 in our Group North-1.
- Achieved Lowest Cost of Deposit in 2016.
- Achieved December 2015 Business Targets in June 2015.
- Account Opening Champion for consecutive 05 months in 2014.
- Won a trip to UAE in 2014.
- Won CA Campaign in 2013.
- Declared the Best Branch Operations Manager in 2012.
- Declared the Best ATM Coordinator in 2011.
Timeline
Regional Head Banking Services
Allied Bank Limited
06.2019 - Current
Branh Manager
Allied Bank Limited
02.2014 - 06.2019
Customer Services Manager
Allied Bank Limited
08.2010 - 02.2014
Management Trainee Officer
Allied Bank Limited
01.2008 - 08.2010
MBA - Marketing
University of Central Punjab
09.2005 - 10.2007
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