Summary
Overview
Work History
Education
Skills
Timeline
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Shuja Iqbal

Shuja Iqbal

Accountant
Islamabad,Punjab

Summary

Organized Call Center Agent offering a 7-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player. Goal-oriented individual versed in greeting high volumes of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving the buying experience, and elevating the company profile in targeted markets Consistently recognized for sales performance and excellence in customer service. Highly experienced salespeople are known for their exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management skills, and problem-solving skills.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Call Center Agent

Latest technology Pvt Ltd
Rawalpindi
01.2023 - 07.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Maintained and managed customer files and databases.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints, and discrepancies.
  • Automated processes to manage remote networks.
  • Responded to customer calls and emails to answer questions about products and services.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Approved and terminated customer contracts upon request.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Attended telephone skills and program information training sessions to boost aptitude.

Sales Associate

KandN'S FOOD PVT LTD
Islamabad
06.2018 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Helped customers locate products and checked the store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Wrapped, boxed, and weighed bakery department products.

Ticket Sales Associate

Faisal Movers PVT LTD
Islamabad
04.2017 - 06.2018
  • Sold tickets to concerts, plays, and other performances at the ticket counter and by online ticketing systems.
  • Directed guests to nearby attractions and distributed information on upcoming special events as part of the venue's marketing strategy.
  • Balanced the point of Sale (POS) system daily and reported discrepancies to management for resolution.
  • Communicated with team members and management to obtain current information on venue attractions and related logistics.
  • Kept cash wrap stocked, products faced, and shelving free of misplaced items or trash.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Learned duties for various positions and provided backup at key times.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Set up new sales displays each week with fresh merchandise.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Addressed public questions, complaints and requests and provided necessary assistance
  • Reported safety and fire hazards observed on routine patrols and during inspections
  • Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution
  • Achieved or exceeded company-defined sales quotas
  • Developed, maintained and utilized diverse client base
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions
  • Built relationships with customers and community to promote long term business growth

Education

Bachelor in Commerence - Accounting And Finance

Allama Iqbal Open University
Islamabad
02.2018 - 02.2020

Intermediate in Commerence - Accounting And Finance

Harward College of Commerence And Sciences
Rawalpindi
05.2015 - 05.2017

Associate of Arts - Arts

Govt Kohinoor Boys High School
Rawalpindi
03.2013 - 04.2015

Skills

Documentation and reporting

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Timeline

Call Center Agent

Latest technology Pvt Ltd
01.2023 - 07.2023

Sales Associate

KandN'S FOOD PVT LTD
06.2018 - 01.2023

Bachelor in Commerence - Accounting And Finance

Allama Iqbal Open University
02.2018 - 02.2020

Ticket Sales Associate

Faisal Movers PVT LTD
04.2017 - 06.2018

Intermediate in Commerence - Accounting And Finance

Harward College of Commerence And Sciences
05.2015 - 05.2017

Associate of Arts - Arts

Govt Kohinoor Boys High School
03.2013 - 04.2015
Shuja IqbalAccountant